Pega GenAI Knowledge Buddy™
Connect users with the knowledge they need, instantly.
with contextual knowledge across channels
Make self-service smarter (and actually helpful) for customers across web and mobile by providing answers and contextual knowledge fast – and without a phone call.
- Unlock answers trapped within webpages, PDFs, and articles
- Quickly generate reliable information within existing customer-facing sites and bots
- Provide concise, conversational responses in real-time while adhering to high standards of trust and responsibility
Guide agents and sales reps
with instant AI-powered answers
Equip every service agent and sales rep with a powerful sidekick ready with specific answers and instruction – so they can focus on delivering greater customer experiences.
- Seamlessly transition from answers to actions to get work done
- Easily ingest existing knowledge bases and content
- Deliver accurate answers to existing employee-facing Pega applications and employee collaboration channels – with transparent attribution to source content
Level up back-office productivity
with quick-to-deploy custom capabilities
Supercharge productivity by eliminating tedious searches through knowledgebases. Quickly deploy enterprise-grade AI-powered capabilities to adapt as your organizations’ needs change.
- Onboard new employees faster with instant insights from procedural documents
- Provide instant Q&A backed by enterprise insights across the front and back office
- Improve developer productivity with real-time contextual knowledge content
How it works
Rapidly deploy enterprise-ready
Bring Knowledge Buddies to where your users are. Pega GenAI Knowledge Buddy™ provides a complete and flexible foundation for rapid deployment across the enterprise. That way, you can: