Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Pega GenAI Knowledge Buddy™

Unlock the collective knowledge of your enterprise with the power of Pega GenAI™.
Pega GenAI Knowledge Buddy

Connect users with the knowledge they need, instantly.

No more searching for needles in dense information haystacks. Customers and employees can quickly find all the answers they need with the power of AI.
Empower customers

Empower customers

with contextual knowledge across channels

Make self-service smarter (and actually helpful) for customers across web and mobile by providing answers and contextual knowledge fast – and without a phone call. 

  • Unlock answers trapped within webpages, PDFs, and articles 
  • Quickly generate reliable information within existing customer-facing sites and bots
  • Provide concise, conversational responses in real-time while adhering to high standards of trust and responsibility

Guide agents and sales reps

with instant AI-powered answers

Equip every service agent and sales rep with a powerful sidekick ready with specific answers and instruction – so they can focus on delivering greater customer experiences. 

  • Seamlessly transition from answers to actions to get work done
  • Easily ingest existing knowledge bases and content
  • Deliver accurate answers to existing employee-facing Pega applications and employee collaboration channels – with transparent attribution to source content 
Guide agents and sales reps
Level up back-office productivity

Level up back-office productivity

with quick-to-deploy custom capabilities

Supercharge productivity by eliminating tedious searches through knowledgebases. Quickly deploy enterprise-grade AI-powered capabilities to adapt as your organizations’ needs change.  

  • Onboard new employees faster with instant insights from procedural documents
  • Provide instant Q&A backed by enterprise insights across the front and back office
  • Improve developer productivity with real-time contextual knowledge content 

How it works

Rapidly deploy enterprise-ready
AI-powered assistants

Bring Knowledge Buddies to where your users are. Pega GenAI Knowledge Buddy™ provides a complete and flexible foundation for rapid deployment across the enterprise. That way, you can:

Connect to existing content storage

Connect to existing content storage

Tap into existing sales, service, and operations content with REST APIs and pre-built widgets, or build libraries in Pega Knowledge Management.
Foster content connections

Keep content and knowledge fresh

Use Pega GenAI™ to analyze and build relationships with each new piece of content added to the library – keeping your enterprise current.
Uphold standards with enterprise-grade security

Uphold standards with enterprise-grade security

Strict security features give you control over user access rights and full transparency to know the source of any information.
Launch AI-powered assistants, fast

Launch AI-powered assistants, fast

A simple configuration experience defines and tests AI-assistant prompts, guidelines, and access control so users have full control over security and behavior.
Explore Knowledge Buddy

Pega GenAI Knowledge Buddy™ is available in the latest version of Pega Infinity.

Request a demo
Pega GenAI Knowledge Buddy
Share this page Share via x Share via LinkedIn Copying...