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Pega GenAI Knowledge Buddy™

Unlock the collective knowledge of your enterprise with the power of Pega GenAI™.
Pega GenAI Knowledge Buddy

Connect users with the knowledge they need, instantly.

No more searching for needles in dense information haystacks. Pega's AI-powered assistant, Knowledge Buddy™, finds the answers your customers and employees need quickly – and responsibly – with enterprise-grade security features built in.
Empower customers

Empower customers

with contextual knowledge across channels

Make self-service smarter (and actually helpful) for customers across web and mobile by providing answers and contextual knowledge fast – and without a phone call. 

  • Unlock answers trapped within webpages, PDFs, and articles 
  • Quickly generate reliable information within existing customer-facing sites and bots
  • Provide concise, conversational responses in real-time while adhering to high standards of trust and responsibility

Guide agents and sales reps

with instant AI-powered answers

Equip every service agent and sales rep with a powerful sidekick ready with specific answers and instruction – so they can focus on delivering greater customer experiences. 

  • Seamlessly transition from answers to actions to get work done
  • Easily ingest existing knowledge bases and content
  • Deliver accurate answers to existing employee-facing Pega applications and employee collaboration channels – with transparent attribution to source content 
Guide agents and sales reps
Level up back-office productivity

Level up back-office productivity

with quick-to-deploy custom capabilities

Supercharge productivity by eliminating tedious searches through knowledgebases. Quickly deploy enterprise-grade AI-powered capabilities to adapt as your organizations’ needs change.  

  • Onboard new employees faster with instant insights from procedural documents
  • Provide instant Q&A backed by enterprise insights across the front and back office
  • Improve developer productivity with real-time contextual knowledge content 

How it works

Rapidly deploy enterprise-ready
AI-powered assistants

Bring Knowledge Buddies to where your users are. Pega GenAI Knowledge Buddy™ provides a complete and flexible foundation for rapid deployment across the enterprise. That way, you can:

Connect to existing content storage

Connect to existing content storage

Tap into existing sales, service, and operations content with REST APIs and pre-built widgets, or build libraries in Pega Knowledge Management.
Foster content connections

Keep content and knowledge fresh

Use Pega GenAI™ to analyze and build relationships with each new piece of content added to the library – keeping your enterprise current.
Uphold standards with enterprise-grade security

Uphold standards with enterprise-grade security

Strict security features give you control over user access rights and full transparency to know the source of any information.
Launch AI-powered assistants, fast

Launch AI-powered assistants, fast

A simple configuration experience defines and tests AI-assistant prompts, guidelines, and access control so users have full control over security and behavior.
Ready for the next generation of
AI-powered knowledge assistance?

Pega GenAI Knowledge Buddy™ is available in the latest version of Pega Infinity.

Request a demo
Explore Knowledge Buddy
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