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Resolve exceptions

(and re-strengthen) trust

by automating exception resolution with intelligence

Customer confidence is built on reliability. The Pega Platform™ uses AI and automation to detect and resolve exceptions in real time without sacrificing time, effort, or reputation.
Nationwide Building Society
shorter dispute resolution times

At Nationwide Building Society, fewer handoffs across debit card disputes led to fewer complaints.

Watch Nationwide’s success story
Create faster solutions - automatically

AI-powered exception resolution

Detect and deliver solutions, automatically

Identify issues quickly and automate the steps to fix them right away. Using always-on, real-time workflows, you can maintain the standard of excellence your customers expect and build even greater trust for the future.

Use real-time AI to detect negative outcomes early and solve issues before they arise

Orchestrate work across apps to offer the right solutions exactly when they're needed

Deploy always-on decisioning that self-optimizes for the best outcome instantly

Process gap analysis

Address the root cause, not the symptoms

Solving one-off issues slows your momentum. It's time to start perfecting the bigger picture. Find hidden inefficiencies and identify why they occurred, so you can close gaps and stop exceptions before they happen.

Continuously monitor end-to-end processes, even those that cross applications

Collect data for a complete audit trail

Analyze historical processes to uncover trends and anomalies

Act on AI-driven recommendations for process improvements that enhance the customer experience

Address the root cause, not the symptoms
Resolution times reduced by

A major financial institution went from manually rekeying data to automatically routing it to members of their team.

million in savings

Proven ROI in compliance, regulatory, and audit costs over three years.

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Get ahead of what could slow you down

Compliant workflows

Get ahead of what could slow you down

Exceptions are more likely to occur when workflows aren't tracked and managed. That's why Pega gives you better control of both at any scale. This guarantees that you stay streamlined and up to date across processes, regions, product lines, and more.

Build out a workflow once, then implement across other applications

Define end-to-end workflows for tracking and management–including audit, SLA, routing, prioritization, and more

All powered by the Pega Platform

Want to hear more about the tech driving these outcomes? It’s all here in our leading platform for AI-powered decisioning and workflow automation.


Check out our capabilities in action

Financial Services

Automate exception processing and easily drive claim resolutions Pega Smart Dispute
Pega Smart Investigate


Power claims with intelligent workflows and decisioning Pega Claims for Insurance


Quickly eliminate gaps and improve productivity Pega Smart Claims Management for Healthcare
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