Pega Platform

Intelligent automation capabilities on the Pega Platform

“We were able to work with business and IT, look at a process, optimize it, and basically automate 100% of the process.”

Build for Change: End-to-End Automation

Video duration: 03:26

Get to know Pega Intelligent Automation

Read the Forrester Wave™: Digital Process Automation Software

From RPA to DPA: a strategic approach to automation (Report)

Get trained or certified

eBook: Be stronger. Leaner. More agile.

Achieve quick wins with
Pega Robotic Desktop Automation

Start your intelligent automation journey with our patented attended automation. Pega’s personal bots offer the speed and precision you need to drive optimal customer outcomes and industry-leading ROI.

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Bridge the last mile of integration with
Pega Robotic Process Automation

Back-office processes getting in the way of transformation? Call up Pega’s unattended bots to take over. They’ll bridge system, UI, and data integration gaps at every step of the process, with astonishing speed.

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Orchestrate work from end to end with case management

Connect customers and employees to the outcomes they want, every time. Intelligent automation with case management gives you the power to orchestrate outcomes across channels and interfaces in a unified, no-code platform.

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Deliver consistent experiences across channels

Customers expect experiences that just work, no matter what channel or device they’re using. Pega makes it easy to enable and automate web, mobile, and chat applications using an iterative and agile approach.

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Evolve your automations with
Pega AI for operational intelligence

The industry leading Pega Customer Decision Hub™ combines machine learning, predictive and adaptive models, and NLP, coupled with operational insights, so you can choose the right intel for every process and interaction.

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Related Resources

Analyst Reports

The Forrester Wave™: Robotic Process Automation, Q1 2023

Video duration: 03:35

Whiteboard Video

Intelligent automation that's built for change

Discover and automate the manual tasks that impede employee productivity, affect the customer experience, and increase processing costs.

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Video duration: 02:58

Trending Topic

The transformative power of AI & robotics

Learn how leaders from Accenture and Pega improve customer service and engagement with intelligent automation.

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Applications designed for your industry

• Communications Service Providers
• Energy & Utilities
• Financial Services
• Government
• Healthcare
• Hospitality
• Insurance
• Life Sciences
• Manufacturing & High-Tech
• Media & Entertainment
• Retail
• Transportation

Customer Case Studies

See how customers are using the Pega Platform™ for intelligent automation.

Case Study

Işbank optimizes over 500 processes

Işbank uses Pega’s dynamic case management to improve process efficiencies by 30-50% for 13 million+ transactions a year.

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Case Study

Toyota redefines quality for the digital age

Toyota reduced early resolution by 300%, while improving efficiency and reducing compliance risk.

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Video duration: 02:40

Customer Success

Radial optimizes its contact centers

"[A] process that took us two and a half to three minutes previously was automated to 30 seconds and below."

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See how Pega can help your business

Talk to an expert and see how Pega can transform your customer experiences with next-generation software applications and solutions.

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