Skip to main content

We'd prefer it if you saw us at our best. is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice

Today’s insurance customers expect personalized engagement

AI-powered contextual offerings and services drive higher customer value and satisfaction with every interaction.
Key benefits

Grow revenue with upsell/cross-sell

Increase customer satisfaction and retention

Improve marketing efficiency

Enable proactive servicing

Featured customer

Win over customers with AI like Achmea

Achmea shifted from a product-centric approach to offering dynamic customer conversations with the help of next-best-action recommendations. Centralizing inbound, outbound, owned, and paid channels resulted in valuable data to personalize customer experiences and improve business outcomes.

Increase upsell and cross-sell

Use one-to-one customer engagement to supercharge revenue

Identify in-market customers and trigger contextual offers automatically in-channel, outside of campaign cycles. Real-time decisioning and propensity modeling inform valuable next best actions.

customer engagement
Insurance customer engagement

Boost insured retention

Reduce churn while driving valuable engagement

Keep customers happy with proactive, loyalty-building offers. Empower agents with real-time retention recommendations they can use to retain customers when they call in to cancel a renewal or policy.

Offer proactive servicing

Reduce retention risk. Proactively deflect service events

Offer one-to-one customer engagement. Find patterns that help identify customers who are likely to need service. Reach out proactively using messaging tailored to the individual and situation.

Women working on Insurance customer engagement
Meet the Team background
Ready to get started? We can’t wait to show you what’s possible with Pega.  Let's connect
Share this page Share via x Share via LinkedIn Copying...