Pega for Healthcare

Personalizing engagement for better health outcomes.

Deliver Personalized Care

Know patients well. Help them stay well.

If only you had just one patient, it would be easy to know them as a whole person, not just as notes on a chart. Instead, you have many – each with different needs and histories. Multiply that by all of your daily interactions, and personalized care at scale seems impossible.

But there is a way to deliver one-on-one style care at real-world scale. Pega’s customer service technology goes beyond a 360-degree view to deliver patient insights that can be actioned in the moment on any channel. You’ll know their context instantly, and our AI-driven decision hub will give you the guidance you need. Smart automation simplifies and streamlines, making conversations faster and easier. That means you can provide relevant, thoughtful care for each patient, no matter how many you have.

Product Demo | 1:46

Personalized Customer Service

Pega Customer Service for Healthcare tailors interactions and eliminates channel barriers.

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Product Overview | 2:12

The Perfect World for Today's Customer

Pega helps you deliver satisfying, efficient, and accurate customer service experiences every time.

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Respond to Patients at Light Speed

Healthcare heart meets marketing smarts

Today’s patients think like consumers. They expect you to be as fast, responsive, and personal as their favorite retail brands. They expect you to recognize their needs and proactively share healthy opportunities. And they want to interact with you on their digital channels of choice.

Fortunately, you don’t need to be a marketer to make medicine more consumer-centric. Pega empowers you to meet patients where they are, with relevant, personalized interactions. Easily coordinate conversations anywhere, from in-person visits to emails to online chats. And use our real-time interaction management capabilities to recommend next best actions, like coaching programs, that make positive change a reality.

That’s more than just smart marketing – it’s good for everyone’s health.

Achieve New Levels of Operational Excellence

Think unified solutions, not silos

Even the most cutting-edge technology can’t work in isolation. If you’re constantly duplicating efforts across different systems that don’t talk to one another, you’re losing out on quality time that could be spent with your patients.

Don’t let administrative hassles distract you from what really matters. Pega offers the industry’s only unified digital process automation platform, combining robotics, process automation, and case management together in a unified architecture. And we build in powerful decision analytics, so you’ve got everything you need to automate any process while working faster and smarter.

Whiteboard | 3:41

Build for Change: Unified Platform

See how Pega’s platform delivers a unified customer journey.

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White Paper

Context-Driven Applications for Healthcare

Examine the requirements for a context-driven architecture.

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Improve Health Outcomes

Don’t cause headaches. Cure them.

When someone’s health is on the line, you can’t waste time making endless phone calls to find the right information. The entire care team needs a comprehensive, real-time understanding of each patient.

Pega can be the digital touch behind your human one. Our care management software has the power to pull in patient data from digital medical records, pharmacy systems, and IoT devices. Everyone on the healthcare continuum – from physicians to nurse practitioners to home health caregivers – has the necessary insight and guidance at their fingertips to deliver personalized, partnered care. Pega can even help providers take steps to prevent complications from happening in the first place.

Improved health outcomes, increased collaboration, and fewer headaches. Sounds like digital-age healthcare to us.

Personalizing engagement for better health outcomes.

Explore featured applications and solutions for healthcare providers:

Pega Care Management

Collaborate and coordinate for improved outcomes.

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Customer Service for Healthcare

Engage across the healthcare continuum.

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Pega Robotic Automation & Intelligence

Automation and insight to drive operational excellence.

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Pega Healthcare Claims Automation

Resolve, simplify, and deliver.

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Get Pega for Healthcare Providers

Let us show you how Pega can help your organization.