Healthcare provider solutions
Transform patient experience – while driving engagement and outcomes
Every patient interaction matters
Get to know your patients better
82% of consumers will switch doctors due to poor engagement. Use real-time AI to personalize experiences, proactively outreach, and compellingly engage patients in their health and well-being – building trust and loyalty.
Make it easier for patients to choose you
During challenging times, set the right tone by engaging patients in exactly the way they need, at the exact moment they need you. Let next-best-action decisioning recruit your forever patients.
Drive relevant actions to stay well or get better
For Healthcare organizations to remain competitive, they need to deliver a wholly connected and digital patient journey. Use real-time personalization to deliver proactive patient engagement, better patient interactions and consistent digital front door experiences.
Delight patients by simply delivering service and care
Empower patients in their care
Put patients at the center by simplifying care navigation and using IoT and SDoH data to drive better patient outcomes. Use patient-centric views to enhance care team coordination and planning to support the most vulnerable patients in their care journeys.
Experience personalized and prioritized healthcare
Meet patients where they are with relevant, personalized interactions. With AI-driven proactive patient service, you can easily coordinate interactions on any channel – from phone and email to online chat and self-service.
Empower teams to deliver the best care
Healthcare needs real-time care delivery models that enable greater collaboration. Our AI-powered care navigation puts the patient at the center while orchestrating needs across care teams.
Guide patient needs to drive improved outcomes
As Healthcare moves toward value-based care, closing care gaps and engaging patients in their care are essential. It’s time to start driving patient health with automated tasks, guided workflows, and real-time decisioning.
Optimize operations
Achieve new levels of operational excellence
Technology can’t work in isolation. If you’re duplicating efforts across systems, you’re losing out on time that could be spent with patients. Remove barriers to operational excellence with process automation.
Get more from your electronic medical record system
Say goodbye to multiple legacy EMR systems. Streamline and extend functions by wrapping around your existing EMRs – so you can offer a comprehensive set of care programs that improve patient care quality and lower costs.
Get paid for services rendered without the complexity
To maximize reimbursement rates, gaps in processes that lead to denials need to be identified rapidly. Identify and resolve gaps within your organization with process automation and guided workflows.
Analyst Report
Pega is a Leader in Healthcare CRM Find out what makes Pega a Leader in the Forrester Wave™: Healthcare CRM Providers.Proven solutions. Flawless healthcare consumer experiences.
Get AI-powered, real-time, omni-channel engagement across the healthcare continuum – with software that anticipates what your patients need next.
ExploreServe patients proactively with the personalized interactions they want, on any channel.
ExploreEnable personalized care planning to drive optimal outcomes – all with AI-powered, real-time, omni-channel care navigation.
ExploreIntelligent automation for legacy system agility, provider data and contract management, denials management, and chargemaster requests.
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