Pega for Government
Personalized, Omni-Channel Service
Exceed expectations everywhere
Truly great customer service doesn’t just happen in one place. That’s why you need solutions that transcend geographies and channels – empowering you to provide smart, seamless, proactive service wherever and whenever constituents interact with you next.
With Pega, you can deliver consistent, world-class service everywhere. In the field. Online. In the office. On the phone. On live chat. On new channels that don’t even exist yet. Our next-gen service application goes beyond a 360-degree view to deliver AI-driven insights that can be applied in the moment on any channel. Meanwhile, a unified automation engine streamlines and simplifies interactions – so your service feels more like personalized retail, and less like government red tape.
Automate Investigation Lifecycles
Streamlined. Smart. Compliant.
Rules and regulations may change, but the basics of investigation don’t. Whether your field team is in the middle of a rural area or in the central hub of government, they need powerful tools are needed for a complete, accurate, and thorough analysis.
Meanwhile, you need fast and flexible geospatial integration so your investigators can capture information anytime, anyplace. The agility to stay compliant in a time of legislative change is also crucial. In other words, you need a fully integrated application that visualizes every step of the investigation lifecycle.
Pega’s solution can do all of this and more. A smart data layer pulls information together, rules and analytics recommend actions and enforce guidelines, and a unified engine harnesses powerful end-to-end automation. Plus, everything in Pega is audited, so you keep a clear record of how your investigatory team ties all the pieces together.
Achieve New Levels of Operational Excellence
Automate without breaking what works
You can’t respond to constituent needs and collaborate with other agencies if your own systems don’t talk to each other. Disparate and disconnected point solutions may be fine on their own, but they won’t give you the mobility and flexibility required to succeed in today’s interconnected world.
The good news? You don’t need to rip everything out and start over. Instead, think end to end. According to McKinsey, the best automation strategies start by “taking an end-to-end view of the outcome needed,” and applying the right automation technology to the right problem.
Pega is the industry’s only unified digital process automation platform, with robotics, process automation, and case management together in a unified architecture. We build in powerful decision analytics, so you’ve got everything required to automate any process while keeping the good systems that your agency uses to serve constituents. So you’ll get the outcomes you want with the efficiency and accuracy you need.