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Data Sheet

Pega Smart Dispute for Issuers

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Smart Dispute for Issuers governs payment dispute and exception processes throughout their lifecycle in all channels – managing all aspects of this unique “moment of truth” in banking. Retail Banks and Card Issuers can simplify consumer dispute and fraud claim operations to increase efficiency, customer satisfaction, and compliance. Supports the Visa Claims Resolution (VCR) initiative.


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Topic: Case Management and BPM Product Area: Customer Service Challenge: Customer Service Industry: Financial Services

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