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RPA benefits, use cases & more

You’ve got questions about robotic process automation (RPA). We’ve got answers. Read on for a deeper dive into this red-hot enterprise technology.

What problems does RPA solve?

Robotic process automation (RPA) can be a fast, low-risk starting point for automating processes that rely on outdated legacy systems. Bots can pull data from manual systems without APIs into digital processes, ensuring faster and more efficient outcomes. 

Now, let’s be honest about what RPA doesn’t do. It doesn’t transform your organization all by itself, and it’s not a fix for enterprise-wide broken processes and systems. For that, you’ll need end-to-end intelligent automation.

Used the right way, though, RPA can be a useful tool in your digital transformation toolkit. Instead of wasting time on repetitive tasks, your people are freed up to focus on customers. And your customers get the outcomes they want more quickly. It all adds up to real results.

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How do I get started with RPA?

There’s a lot of hype around robotic process automation (RPA), so don’t buy in to overblown claims or exaggerated promises. To start the right way: 

  • Set realistic expectations. Focus on the high-volume, low-complexity tasks where bots can make an immediate difference.
  • Identify specific problems. Look for areas where employees already feel pain in their day-to-day routines (workforce intelligence can help spot these), where customers are dissatisfied, and where legacy systems might be holding you back.
  • Think beyond business and IT. You may need to look holistically at processes that cross different parts of your organization. 

Once you know what needs automating, you can treat RPA as a tool that brings you one step closer to real digitization… and get some quick wins, too.

Essential resources for success

“Instead of saying, ‘We need RPA,’ what leaders should think about is how an organization’s interconnected processes are automated from end-to-end. Real digital transformation is bigger than bots.”

What sets Pega apart for RPA?

Yes, our robotic process automation (RPA) technology delivers proven results. But that’s only the beginning of the story. With Pega, you get a complete toolkit for enterprise digital transformation: Our unified platform goes beyond RPA to deliver all the solutions needed to bridge gaps between the front and back office. That’s why industry analysts consistently rank us as a leader in software for both customer engagement and digital process automation. 

Automating tasks is a great start. But if you really want to work smarter and serve customers better, you need to rethink your business processes, one journey at a time. And that’s where Pega can help.

Our industry-leading technology

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