Explore the Customer Decision Hub
Test, learn & act in real time
Self-learning models fueled by contextual data improve inflight interactions in real time. Information obtained during a dynamic conversation informs the model, which causes the system to refresh its recommendations instantly and continuously—dramatically improving results.
Make better decisions faster
Develop balanced next-best-action strategies by rapidly configuring, sequencing, and arbitrating between a variety of company and customer tactics such as sales, service, risk, and operational decisions.
Monetize big data
Transform streams of data into valuable business decisions and actions, resulting in significant revenue gains. Listen to all types of signals, find meaningful patterns, proactively anticipate a customer’s needs by discovering meaningful patterns, and acting in real time.
Improve outcomes with
Apply predictive intelligence to every business decision. Develop statistical models in hours – not days or weeks. Your models inform best actions throughout the customer lifecycle, from shopping to purchase to service and support.
Do what’s best for customers, every time
Trigger empathetic actions that go beyond typical sales offers with the Pega Customer Empathy Advisor.
Accelerate value with a Real-Time AI Connector
Use third-party plug-and-play AI components to improve decision-making and create high-quality models, fast. The Real-Time AI Connector works with Pega AI to integrate with services like Amazon Alexa, Google Dialog Flow, Azure Cloud, and Google Machine Learning – all in a fraction of a second.
Imagine the future with
visualization & simulation
visualization & simulation
Continuously improve results by visualizing how future adjustments to your strategies can impact business performance. Simulate and test your ideas, evaluate the results using intuitive views, and then deploy optimal alterations.
Additional Product Features
The Customer Decision Hub supports connection to Big Data repositories including Hbase, Hadoop, and Cassandra.
Pegasystems and DocuSign have announced a technology partnership enabling enterprises to integrate DocuSign's digital signature capabilities within Pega's CRM applications and the Pega 7 Platform.
Store a photographic memory of a customer over time.
Operationalize existing predictive models by using PMML to minimize integration effort.
Enrich unstructured data by detecting topic and sentiment to deliver actionable insight and intelligence.
AI and Empathy
Discover how you can combine AI with human ethics for better engagement.
Calculate the impact of real-time analytics to your organization, in 3 minutes or less.