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Pega Customer Decision Hub Editions

Decide which edition is right for you, then connect with us to get a quote.

Owned Online Edition

Drive 1:1 customer engagement across the web, ATM, kiosk, plane, vehicle, point-of-sale, and more

Owned Mobile Edition

Transform your mobile experience with Next-Best-Action recommendations

Owned Outbound Edition

Evolve to always-on outbound with AI-triggered messages for email, SMS, and more

Agent Assisted Edition

Supercharge your agents with AI-powered recommendations

Paid Media Edition

Deliver relevant offers on paid channels, and turn prospects into raving advocates

Which edition is right for me?

View the complete breakdown of available features.
Get the pricing matrix


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Pega Customer Decision Hub has 5 channel editions. Owned Online, Owned Mobile, Owned Outbound, Agent Assisted, and Paid Media. Contact us to learn more about how pricing applies to your organization.

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While the actual price can't be quoted until we know more about the project, generally pricing is based on 2 main factors: Number of customers and/or prospects, and the number of channel editions used.

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Yes, Pega sells both a Pega managed cloud and cloud choice (on-premise version) of Customer Decision Hub. Learn more about deployment options here.

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To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed four customers with up to 5 years of experience using Pega Customer Decision Hub to gauge the Total Economic Impact of the solution. The risk-adjusted results include:

  • ROI of 489% and net present value of $150M over three years
  • $107M per year in profit loss avoided through increased retention
  • Incremental revenue growth of $677M over the course of three years
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