Order Management Software

Create seamless cross-channel experiences with Pega order management software.

Managing orders in the communications and media industry has never been more complex, but the right order management software can help simplify processes and drive greater revenue.

With a constant flow of new products, services and multi-play bundles, processing orders from multiple purchasing channels can be extraordinarily difficult. Most legacy systems weren't built to connect the many siloed systems and channels required to process complex orders. Without an effective order management system, the process is often inconsistent and prone to errors, leading to customer dissatisfaction and fallout.

Pega meets the challenges of a quickly evolving communications and media landscape with order management software that efficiently orchestrates the entire order process, integrating every channel and unifying existing systems.


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Pega's order management software transforms processes.

Pega provides Global 2000 companies with strategic applications for sales, marketing, operations and service, including leading customer support software and enterprise marketing automation solutions. Our applications help organizations streamline operations, connect with customers across channels and quickly adapt to meet changing requirements.

Pega order management software provides a single solution for managing all aspects of the order process from offer through fulfillment. With Pega, you can easily design and integrate relevant and personalized offers for each customer and simplify offer fulfillment with straight-through processing. The result is faster time to market for new converged service offerings and a consistently exceptional purchase experience across all channels and devices.

Pega order management software provides user-friendly tools for application development that eliminate coding, allowing business users to quickly turn a product idea into an orderable offering and eliminate the lag time between product definition and order processing.

Benefits of Pega's order management software

Pega provides significant advantages over legacy systems, allowing you to:

  • Provide customers with a consistent multi-channel experience, letting them start a quote in one channel and finish it in another, raising completion rates and customer satisfaction along the way.
  • Make the ordering process simpler by easily configuring and managing complex dependencies and automating processes to minimize order fallout, reduce fulfillment time and lower processing costs.
  • Improve acceptance rates and increase revenue by tailoring the purchase experience for each customer.
  • Bring new product and service bundles to market faster with Pega's Build for Change® technology that lets business users quickly develop and deploy automated processes across managing multiple channels and lines of business.

Learn more about Pega's order management software, and about Pega solutions for adaptive case management and sales process management.