How do companies transition away from legacy technology, aging infrastructure, and siloed channels?
The road to a successful digital transformation begins by laying the groundwork for critical technology and process evolution. The Pega Customer Success eBook provides a snapshot into how we empower companies along their own digital transformation journeys.
Highlights from different organizations include:
- A telecommunications firm achieving a four-fold increase in successful offers to customers.
- A large UK energy provider delivering personalized customer contact to 20 million current and prospective customers, featuring a 20 percent boost to its offer conversion rate.
- A private banking company achieving a 400 percent decrease in servicing time for corporate call center processes.
- A state tax board significantly reducing paper-based processes, allowing automatic analysis and validation of tax returns for accurate results.
Download the eBook, then learn how Pega can help you along your digital transformation.
PegaWorld iNspire | May 4, 2021
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