Case Study

Digital transformation success stories & use cases

How do companies transition away from legacy technology, aging infrastructure, and siloed channels?

The road to a successful digital transformation begins by laying the groundwork for critical technology and process evolution. The Pega Customer Success eBook provides a snapshot into how we empower companies along their own digital transformation journeys.

Highlights from different organizations include:

  • A telecommunications firm achieving a four-fold increase in successful offers to customers.
  • A large UK energy provider delivering personalized customer contact to 20 million current and prospective customers, featuring a 20 percent boost to its offer conversion rate.
  • A private banking company achieving a 400 percent decrease in servicing time for corporate call center processes.
  • A state tax board significantly reducing paper-based processes, allowing automatic analysis and validation of tax returns for accurate results.

Download the eBook, then learn how Pega can help you along your digital transformation.


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