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Customer Case Studies

Témoignage client

Plusieurs entreprises du classement Global 3000 font confiance à Pega pour opérer leur transformation digitale et atteindre l'excellence en termes de vente, de marketing, de service client et d'opérations.

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Oi : simplification de l'approche marketing et efficacité accrue
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Oi simplifie l'approche marketing et optimise son efficacité.

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Great American: Making annuities simple
Great American Insurance

See how Great American is making it easier to deliver exceptional customer service.

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Achmea: How Achmea won over their customers using AI

Learn how Achmea shifted to seamless omni-channel engagement in three weeks.

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ACSO : mettre fin au cycle de la criminalité
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L'ACSO révolutionne son mode d'utilisation des données clients.

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Aflac simplifies and automates email processing of 3000+ emails a week

In its effort to transform and reinvent the way it connects with customers, agents, and policy holders, Aflac devised its “One Digital Aflac” vision, with a distinct focus around customer-centricity.

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Air Europa : Un engagement centré sur le client

Air Europa : Un engagement centré sur le client

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Air Force Research Lab improves data quality for empowered decision-making

Learn how AFRL smashed silos – improving data quality and decision-making.

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Alere harmonise ses services de santé.
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Alere harmonise ses services de santé.

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Alfa-Bank : un délai de maintenance divisé par 4
Alfa-Bank logo

Alfa-Bank réduit son délai de maintenance de 400 % et améliore l'expérience client.

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American Express meets customer needs and triples satisfaction
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American Express increased customer satisfaction by 3x. Learn how you can too.

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Anthem Creates Next-Generation Service Desktop With Pega Customer Service

See how Anthem improved customer experience – for the customer and employee.

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ANZ transforme ses opérations mondiales avec Pega
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ANZ transforme ses opérations mondiales avec Pega

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Athletic footwear leader speeds orders and cuts costs with Pega

Learn how a leading in athletic footwear company cut process lead time by 99%.

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Auto industry powerhouse: Process automation – reimagined

See how an auto industry powerhouse used automation to save $6.6M in five years.

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Banco Santander Brasil: Delivering exceptional client service, fast
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Learn how Banco Santander Brasil is serving more customers faster than ever.

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Bavarian Government: Helping provide rapid financial support in a time of crisis

Helping the Bavarian Government provide rapid financial support in a time of crisis.

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