GAIN AUTOMATION, EFFICIENCY AND CLIENT SELF-SERVICE WITH THE INDUSTRY-LEADING SOLUTION
With proven success in the world’s leading banks, Pega turns manual, high-cost tasks into intelligent processes that automate exceptions and investigations management from initial contact through resolution. Pega combines end-to-end case management and a unified view of exceptions across products and channels with pre-built, best-practice automation that makes it easy for service staff to ensure high-priority case work is resolved promptly. For a wide range of investigation types, Pega streamlines investigations and exceptions management to increase efficiency, improve consistency, minimize risk, and reduce costs.
- CASE STUDY
Client-Focused Exceptions and Investigations Service at Standard Chartered Bank
Using Pega solutions for exceptions and investigations that provide quick-start, pre-defined best practices, Standard Chartered Bank has empowered clients with the ability to perform their own exceptions research, initiate and track investigations.
Innovative Technology Drives Customer Success and Cost Reduction at JPMorgan Chase
Lester Owens discusses how JPMorgan has leveraged integrated and innovative technology solutions to implement a global operating model that has enhanced the client experience while driving efficiencies.
- DATA SHEET
Pega Payment Exceptions for Commercial Banking
Pega’s solution for payment exceptions gives relationship managers, service representatives, and operational teams simplified dynamic case management and integration capabilities that can be delivered across any channel.