Crash Course: From Insight to Action with Workforce Intelligence
Part 3 - From inefficiency to insight: Improving productivity with workforce intelligence
The Link Market Services journey started with many unknowns—its internal operations team had been unable to get to the root cause of various productivity inefficiencies. After turning to Pega Workforce Intelligence, Link was able to understand, identify and target these challenges, not only paving the way for organizational transformation, but also allowing the company to turn its focus back to delivering excellent customer service.
Join us to learn about this transformational journey from Michael Kempe, Chief Operating Officer, Link Market Services, and Nolan Greene, Senior Product Marketing Manager, Robotic Automation, Pegasystems.
Michael is the COO of Link Market Services, which is part of Link Asset Services. Link Asset Services was previously known as Capita Asset Services until it was acquired by Link Group In November 2017. Michael Kempe joined Capita Registrars in January 2007 after having spent 11 years with the Euroclear Group. Michael joined the Capita Registrars board in July 2007 and become Chief Operating Officer in March 2015. His current responsibilities include operational functions, compliance, legal, people and organizational development, service excellence and industry matters.
Prior to joining Capita, Michael worked for Chase Manhattan Bank and CRESTCo, which became part of Euroclear in 2002. At Euroclear, Michael was responsible for creating a harmonized corporate actions platform for the Euroclear group. In addition to meeting this challenge in the Belgian, Dutch, French, Irish and UK markets, Michael was Chairman of the European Central Securities Depositories Association’s Working Group 5 and was also co-Chairman of the ISO 15022 Global Market Practices Group defining global market practice in relation to ISO 15022 and corporate actions.
Nolan Greene is a Senior Product Marketing Manager for Pega Robotic Automation and Pega Workforce Intelligence, focusing on go-to-market vision and strategy for digital process automation, robotic automation, and workforce intelligence. A former industry analyst, he brings over 6 years of digital transformation expertise to Pega.