Pega Workforce Intelligence


Significant time, money and resources continue to be spent on observation, self-reporting and other workforce optimization technologies in an effort to understand how people, process and technology intersect to get work done across the enterprise. While most companies think they are insight-driven, a majority of them have failed to mine one of the most valuable data sources that already exists within their enterprise – desktop data.


To make confident, data-driven decisions about your people, processes and technologies, you need insight. Pega Workforce Intelligence equips you with the actionable insights needed to objectively quantify and measure productivity and efficiency across your organization. Leveraging Pega’s unique technology to capture insights into employee workdays and their use of the technology and processes on their desktops, you have the intelligence you need to measure employee productivity, understand how and when work gets done and identify opportunities to optimize productive work and overall efficiency.