Turn data overload into data-driven decisions
Smart cars. Wearables. Industrial equipment. Even refrigerators. It’s a little overwhelming to think of the billions of connected digital devices in the world and the tidal wave of customer data they’re generating.
But that information brings tremendous opportunities to solve problems, make better business decisions, and lock down new revenue streams. You just need to know what to do with it.
So stop thinking about the Internet of Things (IoT) as a separate channel. Focus on the outcomes. That’s where the real transformation happens.
Whether you’re disrupting the way healthcare is managed, making factories run more efficiently, or driving change throughout your organization, Pega gives you the power to turn revealing IoT data into actionable insights.
Stop reacting. Start predicting.
Hindsight’s always 20/20, but what about your foresight?
Sensors and smart devices should be feeding you insights to mastermind proactive IoT-driven services and personalized responses. Stop squinting to see the right customer experience in the distance. Upgrade your prescription and see the future with clear eyes.
Pega handles the digital orchestration of people, processes, things, and data to optimize the value of connected IoT devices. We’re the wide-angle lens that reveals the next steps to proactively improving your customers’ experience. While your competitors are still sorting through that influx of IoT data, you’ll already be putting it to work.
Build agility, not silos
Friends don’t let friends piece together fragmented IoT solutions. More data and more devices are great, but not if they mean more business and system silos.
Exceptional business agility and end-to-end collaboration will keep you ahead of the always-evolving IoT ecosystem. Pega’s unified architecture smashes existing silos and prevents new ones from forming.
Easily marry new streaming data and legacy data sources to enhance your existing business processes. With visual tools for connection, data mapping, data modeling, and data virtualization, those silos will be reduced to rubble.
Customer Case Studies
"200,000 times a day."
"200,000 times a day our customers are pushing that button (The OnStar Blue Button) to talk to an advisor. Pega is helping us route those calls to the appropriate advisor and to prepare those advisors with the right next best action based off what we know from that customer."
David Mingle, General Director, Global Customer Experience Execution, General Motors
"Significant benefits, faster response times."
"In just four months, we have already seen significant benefits from Pega and our fault management solution, including improved utilization of engineering resources and prioritization of fault handling leading to faster response times."
Chris Ruwoldt, Principal Manager Transport Operations Systems, NSW TMC