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Pega Agentic Process Fabric™

Orchestrate your new agentic workforce with confidence.
Meet Pega Agentic Process Fabric™ – the orchestration layer that connects AI agents with customers, employees, and systems so you can reliably automate work across the enterprise.

Your entire agentic ecosystem, governed and controlled

Pega Agentic Process Fabric brings agents, apps, systems, and data together, giving you the predictability, visibility, and control you need to deploy AI agents at scale.

Agents and workflows in one place

See every agent and workflow in one unified view – for total control and visibility from the start.

The right agent for the job, every time

Analyze the context of each task and connect it with the ideal AI agent automatically.

Every task on a single screen

See data from every system all in one place – so you can always stay one step ahead.

Empower employees with AI support

Give your team the tailored support they need, without the complexity they don't.

Where agents and workflows connect

Always-on, agent-driven service

with AI agents that find and follow approved workflows

Tap into your full network of agents, workflows, and enterprise data to find the perfect fit for every job.

  • Deliver 24/7 self-service that can handle any request
  • Focus on serving customers, not searching for information
  • Give agents the full context of every case

Total operational clarity

across processes, people, and AI

See all the work that's in flight and act before problems arise.

  • Get a 360-degree view of customers and work across every application
  • Spot risks to key metrics – like SLAs and KPIs – so you can proactively find solutions
  • Coordinate agents, apps, systems, and data to get work done reliably

Activate your AI-powered workforce

with an intelligent workstation for complete visibility

Orchestrate employees and agents with a unified worklist that connects workers, tasks, and systems.

  • Deliver seamless agentic experiences that optimize how work gets done
  • Serve employees the next best work item instantly based on urgency and fit
  • Design new workflows on the fly, with human oversight built in from the start
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Orchestrate your agentic future

See how Pega Agentic Process Fabric turns connected workflows and AI agents into a competitive advantage. Because when agentic work flows, everything else follows.

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