Pega Agentic Process Fabric™
Orchestrate your new agentic workforce with confidence.
Meet Pega Agentic Process Fabric™ – the orchestration layer that connects AI agents with customers, employees, and systems so you can reliably automate work across the enterprise.
Your entire agentic ecosystem, governed and controlled
Pega Agentic Process Fabric brings agents, apps, systems, and data together, giving you the predictability, visibility, and control you need to deploy AI agents at scale.
Where agents and workflows connect
Always-on, agent-driven service
with AI agents that find and follow approved workflows
Tap into your full network of agents, workflows, and enterprise data to find the perfect fit for every job.
- Deliver 24/7 self-service that can handle any request
- Focus on serving customers, not searching for information
- Give agents the full context of every case
Total operational clarity
across processes, people, and AI
See all the work that's in flight and act before problems arise.
- Get a 360-degree view of customers and work across every application
- Spot risks to key metrics – like SLAs and KPIs – so you can proactively find solutions
- Coordinate agents, apps, systems, and data to get work done reliably
Activate your AI-powered workforce
with an intelligent workstation for complete visibility
Orchestrate employees and agents with a unified worklist that connects workers, tasks, and systems.
- Deliver seamless agentic experiences that optimize how work gets done
- Serve employees the next best work item instantly based on urgency and fit
- Design new workflows on the fly, with human oversight built in from the start
Orchestrate your agentic future
See how Pega Agentic Process Fabric turns connected workflows and AI agents into a competitive advantage. Because when agentic work flows, everything else follows.