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Kickstart process automation with workforce intelligence

Unlock the secret to improving process inefficiencies

Understand how work gets done

Use process analysis and data visualization tools to uncover how work really gets done and pinpoint areas for improvement.

Target the best way to automate, and more.

Automate intelligently by understanding when to use BPM, case management, RPA, low-code development, and more.

Quantify the impacts of change

Leverage opportunity analysis to assess the impact of automation – because you can only transform what is measured.

Key features of Pega Workforce Intelligence

Workflow analysis

Analyze employee desktop processes

Perform granular, step-by-step analysis of critical processes and learn the most efficient paths to valuable outcomes.

Opportunity finder

Assess the impact of change

Discover the business value of making impactful changes. Use data to decide which process changes and automations deliver the greatest return.

Production focus

Uncover people insights

Make new discoveries into worker productivity. Identify unintended behaviors and digital distractions that impact employee experience.

Technology insights

Discover digital distractions

Find out which applications stand in the way of an optimal experience, and stop slow applications and unnecessary screens from adding bottlenecks and increasing the chance for errors.

Workforce intelligence for CRM

Elevate customer experience and agent performance

Halt employee and customer headaches caused by bad processes and ill-defined workflows. Combine the power of desktop analytics with CRM metrics to foster better employee engagement and happier customers.

Learn more

Demystifying the desktop

Discover what workforce intelligence data reveals about worker productivity and satisfaction.

Customer case studies

See how customers are using Pega Workforce Intelligence™ to transform their enterprises.

PegaWorld

Achieving data-driven results

Pega Workforce Intelligence clients share how desktop insights lead to process improvements that drive better outcomes.

Case Study

Radial optimizes contact centers

Radial uses workforce intelligence to understand its workforce productivity – slashing processing and training time.

PegaWorld

EY illustrates the path to data-driven change

EY’s Albert Hahm and Greg Price discuss why workforce intelligence should guide your business.

Get Pega Workforce Intelligence

See how Pega can help your business achieve the last step in optimization.

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