Put NLP text analysis to the test

Demo use cases for powerful customer insights

Embedded in the Pega Platform™, natural language processing (NLP) is an innovative capability that enables software to understand human language.

NLP interprets customer messages – think billing inquiries, complaints, disputes – to uncover key details in the text, such as intent, sentiment, and context. With this information, users can draw meaningful and actionable insights to elevate customer service and improve business processes.

Why NLP is a game-changer

Pega’s NLP capability enhances the way brands:

  • Personalize replies to customers
  • Triage inbound messages
  • Reduce average handle time (AHT)
  • Train machine learning models
  • Automate repetitive tasks
  • Improve automation rates