Conversational, not creepy
Offer more than witty banter or an unnatural bot-like interaction. Your intelligent virtual assistant’s ability to understand intent and speak human allows you to have truly seamless and dynamic conversations with your customers, regardless of the channel they start or end with.
Pega’s Intelligent Virtual Assistant can help organizations deliver great self-service – in this case, a credit card dispute, using conversational UI.
Engage users where they are
Users feel strongly about their preferred methods of communication – oftentimes, it might not be yours. Worry not - your intelligent assistant can keep the conversation going on any channel customers choose to contact you. It comes with pre-built connectors to Facebook Messenger and Amazon Alexa, along with favorites like email, SMS/text, and more.
Smash business and technology silos
Adding an intelligent bot doesn’t need to be another integration project. Pega Intelligent Virtual Assistant takes advantage of existing processes and data to ensure you’re not creating another tech silo. Your assistant plays well with other bots and draws from our industry leading customer service, sales, automation, and marketing tools to know where your customer’s been and where they want to go.
Test and deploy changes in real time
Realize a conversation or response could have gone a little smoother? Don’t waste valuable time reaching out to your development team to ‘get to it’ – Our integrated simulator allows you to configure, manage, and test how your virtual assistant performs on various channels and effortlessly deploy updates without downtime or code.
Breathe life into email
Allow your intelligent assistant to make email work for you. Detect intent, pick out important information, automate processes, and deliver personalized responses. Make email do more for you.
Radial optimizes its contact centers
"Utilizing the Pega solutions–both robotics as well as workforce intelligence–enables our agents to focus on what’s important. Process that took us two-and-a-half to three minutes previously, was automated to 30 seconds and below."
UnitedHealthcare automated 150 million claims and counting
"This has proven out to be as safe and secure and comfortable a way to insert new technology onto a legacy system as I have ever come across."
Telecom customer care center saves $18 million
"With robotic automation, we realized significant annual savings, reduced average handle time and minimized training requirements for our CSRs."