There's a problem with enterprise-level customer service experiences. Customers expect these experiences to be fast, consistent, and seamless regardless of channel, but large organizations can't evolve their systems or train their team members fast enough to meet customer demands.
This challenge is at the heart of countless lost opportunities to cross-sell and upsell, while causing incalculable frustration for customers and employees alike.
There's a better way. Pega Customer Service is the premier customer service application that predicts and manages today’s customer journey on a global scale. Part of Pega’s CRM Suite, Pega Customer Service can help you and your employees:
- Anticipate what’s right for customers
- Connect customers to the right people and systems
- Manage complexity
- Evolve as fast as your customers do
PegaWorld iNspire | May 4, 2021
We’re bringing you the most iNnovative tools, ideas, and success stories to get you up to speed – all in a convenient virtual format.
We’ve brought together customer engagement and digital process automation in one unified portfolio, powered by our visionary no-code platform.