Analyst Reports Rate Pega an Industry Leader

Pega software earns high marks in CRM applications and BPM platform category.

Leading industry analyst firms consistently rank Pega software as a leader in CRM applications and in platforms. The reports below are grouped into two categories:

  • CRM Applications covers technology designed to address your toughest customer service, marketing, sales automation and on-boarding challenges.
  • Platform focuses on Pega’s market-leading capabilities in process management, case management, mobile applications, predictive decisioning and more.

 

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CRM Applications
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Explore recent analyst reports:

The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

The Forrester Wave™: Sales Force Automation Solutions, Q2 2017

Pegasystems was cited as a strong performer and received the highest score in Current Offering amongst the 10 vendors who were evaluated against 35 criteria in The Forrester Wave™: Sales Force Automation Solutions, Q2 2017. “Customers give Pegasystems high marks for its platform’s ability to adapt to the most complex business needs.”

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The Forrester Wave™: Real-Time Interaction Management, Q2 2017

The Forrester Wave™: Real-Time Interaction Management, Q2 2017

Pegasystems was cited as a leader and received the highest scores possible in Vision, Supporting Services, Solution Packaging and Delivery, and Commercial Model amongst 12 vendors that were evaluated against 32 criteria in The Forrester Wave™: Real-Time Interaction Management, Q2 2017. Pegasystems is the only leader that Forrester says “aligns RTIM across enterprise business functions.”

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Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2017

Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2017

“In our completeness of offering table, Pega scored highly for its KYC risk scores, its capabilities for enriching customers’ profiles, its support for additional due diligence, and its Customer Lifecycle Management (CLM) capabilities.”

The report provides an independent evaluation of Pega’s Client Lifecycle Management (CLM) and Know Your Customer (KYC) applications. The report compares Pega to other KYC offerings in two high level categories of “completeness of offering” and “market potential”. Providing Pega’s scores in all subcategories, the report demonstrates why Pega was named the Category Leader of all reviewed KYC solutions, including those with and without CLM capabilities.

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Gartner Magic Quadrant for the CRM Customer Engagement Center 2017

Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017

In the 2017 Magic Quadrant for the CRM Customer Engagement Center, Gartner examines the global market for customer service and support applications designed to engage customers. The report explores how vendors manage complex industry case management and scale to support extremely large customer engagement centers.

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Garter CRM Case Management Research Note 2017

Pegasystems Case Management Capabilities Evaluated in Gartner’s CRM Customer Engagement Center Research Note

This important research note by Gartner explains how case management needs to address both “interaction complexity” and “process complexity”, and sees the most value come from advanced case types that can address process effectiveness and efficiency.

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The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

Learn why Pega has been recognized as a Leader in the market for Customer Relationship Management (CRM) suites for enterprise organizations. The report noted that Pega CRM best suits large enterprise buyers that want to predict and personalize interactions across the front and back offices.

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The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016

The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016

Download the report to learn how the leading CCCM vendors compare on advanced analytics, real-time interaction management (RTIM), and digital channel delivery—and see why Pega was cited as a Strong Performer.

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Platform
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Aragon Research: RPA Research Note 2017

Pega Named a Hot Vendor in Robotic Process Automation

Aragon Research recognizes Pega’s RPA capability that leverages workforce intelligence to drive better customer engagement and back office efficiency.

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Gartner Critical Capabilities for Mobile App Development Platforms 2017

Gartner Magic Quadrant for Mobile Application Development Platforms 2017

Pegasystems received the highest scores in all internal use cases:

  • 4.25 out of 5 for Internal Complex Apps
  • 4.28 out of 5 for Internal Simple Apps
  • 4.09 out of 5 for External Transactional Apps
  • 3.97 out of 5 for External Informational Apps

Download the report to learn more about Pega’s mobile development capabilities and how it enables business users and developers to collaborate and easily build robust enterprise apps that improve operational efficiencies, look great, and are accessible anywhere.

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The Forrester Wave™: Digital Process Automation Software, Q3 2017

The Forrester Wave™: Digital Process Automation Software, Q3 2017

Pegasystems was cited as a leader and received the highest possible score in 20 criteria in The Forrester Wave™: Digital Process Automation Software, Q3 2017.

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HFS Robotic Process Automation Provider Blueprint Snapshot 2017

HFS Research Names Pega in its Winner’s Circle 2017 for RPA Providers

Pegasystems was cited as a leader in RPA Services among vendors who were evaluated across a set of criteria in service delivery execution and innovation with a focus on enabling transformation and un-attended automation.

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Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Pega is positioned highest in ability to execute and furthest to the right in vision. To learn more, download a complimentary copy of the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016 report today.

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Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016

Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016

Pegasystems is recognized for second year in a row with highest overall scores in all the use cases reviewed by Gartner in the 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks.

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Gartner Magic Quadrant for Intelligent Business Process Management Suites 2016

2016 Gartner Magic Quadrant for Intelligent Business Process Management Suites

2016 Gartner Magic Quadrant for Intelligent Business Process Management Suites

2016 Gartner Magic Quadrant for Intelligent Business Process Management Suites

For the 10th year running, Pega is recognized as a leader in the market for iBPMS.

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