Analyst Reports Rate Pega an Industry Leader

Pega software earns high marks in CRM applications and BPM platform category.

Leading industry analyst firms consistently rank Pega software as a leader in CRM applications and in platforms. The reports below are grouped into two categories:

  • CRM Applications covers technology designed to address your toughest customer service, marketing, sales automation and on-boarding challenges.
  • Platform focuses on Pega’s market-leading capabilities in process management, case management, mobile applications, predictive decisioning and more.

 

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CRM Applications
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Explore recent analyst reports:

The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016

Learn why Pega has been recognized as a Leader in the market for Customer Relationship Management (CRM) suites for enterprise organizations. The report noted that Pega CRM best suits large enterprise buyers that want to predict and personalize interactions across the front and back offices.

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The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016

The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016

Download the report to learn how the leading CCCM vendors compare on advanced analytics, real-time interaction management (RTIM), and digital channel delivery—and see why Pega was cited as a Strong Performer.

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Gartner Magic Quadrant for the CRM Customer Engagement Center 2016

Gartner Magic Quadrant for the CRM Customer Engagement Center, 2016

In the Magic Quadrant for the CRM Customer Engagement Center, 2016, Gartner examines the global market for customer service and support applications designed to engage customers through whichever channel they are using when they require assistance.

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The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015

The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015

Pega has the second-highest scores in current offering for customer service solutions. "Pega CRM bases its approach to customer service on a truly robust business process management system. It provides agent guidance across communication channels tightly coupled with predictive analytics for real-time next-best-action capabilities, best suited for large teams."

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The Forrester Wave™: Real-Time Interaction Management, Q3 2015

The Forrester Wave™: Real-Time Interaction Management, Q3 2015

Pegasystems was cited as a leader and received the highest score in the current offering category among 11 vendors who were evaluated against 35 criteria in The Forrester Wave™: Real-Time Interaction Management, Q3 2015. Forrester Research defines Real-Time Interaction Management (RTIM) as: “Enterprise marketing technology that delivers contextually relevant experiences, value, and utility at the appropriate moment in the customer life cycle via preferred customer touchpoints."

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Platform
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Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016

Pega is positioned highest in ability to execute and furthest to the right in vision. To learn more, download a complimentary copy of the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016 report today.

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Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016

Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016

Pegasystems is recognized for second year in a row with highest overall scores in all the use cases reviewed by Gartner in the 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks.

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Gartner Magic Quadrant for Intelligent Business Process Management Suites 2016

2016 Gartner Magic Quadrant for Intelligent Business Process Management Suites

2016 Gartner Magic Quadrant for Intelligent Business Process Management Suites

2016 Gartner Magic Quadrant for Intelligent Business Process Management Suites

For the 10th year running, Pega is recognized as a leader in the market for iBPMS.

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The Forrester Wave™: Dynamic Case Management, Q1 2016

The Forrester Wave™: Dynamic Case Management, Q1 2016

Pega is top-ranked in the architectural support for DCM, supporting capabilities, current offering, and seven other categories.

"Compared with other vendors in the evaluation, Pegasystems has the most production predictive analytics use cases. This is no real surprise, as it is one of only two DCM providers in Forrester’s evaluation of the real-time interaction management market."

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