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Analyst reports rate Pega an industry leader

Pega software earns high marks in categories for CRM applications and BPM platform.

CRM Applications

These analyst reports recognize Pega's CRM applications and the core capabilities that address customer engagement, customer onboarding, and real-time interaction management.

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The Forrester Wave™: Real-Time Interaction Management, Q1 2019

Pega received the highest scores possible in 9 top-level criteria including customer recognition, contextual understanding, decision arbitration and measurement and optimization.

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Gartner Magic Quadrant for the CRM Customer Engagement Center 2020

For the 11th consecutive year, Gartner recognizes Pegasystems as a Leader in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report.

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Gartner Critical Capabilities for the CRM Customer Engagement Center 2019

Gartner's 2019 CRM Customer Engagement Center Critical Capabilities report recognizes Pegasystems with the top score for B2B and high scores in all 4 categories.

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Analyst Report

Pega was evaluated against three uses cases and scored second highest in B2B Sales and Indirect/Relationship Sales and highest in B2C Sales.

Analyst Report

Pegasystems was named a Visionary in Gartner’s 2020 Magic Quadrant for Multichannel Marketing Hubs.

Analyst Report

Pegasystems was cited as a leader in Forrester Wave™: Healthcare CRM Providers, Q1 2020.

Analyst Report

For the third year in a row, Pega is ranked as Category Leader in the Chartis Risktech Quadrant for KYC.

Analyst Report

Ovum selected Pega as the market leader in their 2018 “Selecting a Customer Engagement Platform” Decision Matrix – with Pega earning the highest combined scores across all technology categories, and a #1 overall CEP ranking.

Analyst Report

Pegasystems was cited as a Visionary in Gartner’s 2019 Magic Quadrant for Sales Force Automation.

Pega Platform

These analyst reports recognize the Pega Platform for its market-leading capabilities in process management, case management, mobile applications, and predictive decisioning.

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Gartner Magic Quadrant for Robotic Process Automation 2020

Pegasystems named a Visionary in the 2020 Gartner Magic Quadrant for Robotic Process Automation.

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The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019

Pegasystems was cited as a leader and received the highest possible score in 22 criteria.

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Forrester DDP Wave 2018

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The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018

Forrester evaluated 11 of the most significant digital decisioning platform vendors across 10 separate criteria. Pega received a ‘differentiated’ rating – the highest ranking on the three-point scale – in six criteria.

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Analyst Report

Pega among the four highest scoring vendors in all four low- code use cases.

Analyst Report

Pegasystems was cited as a Visionary in Gartner’s 2019 Magic Quadrant for Robotic Process Automation Software.

Analyst Report

Pega was cited as a Visionary in Gartner’s new 2019 Magic Quadrant for Enterprise Low-Code Application Platforms (replacing the Gartner Magic Quadrant for High Productivity Application Platform as a Service).

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