Analyst Reports Rate Pega an Industry Leader
Pega software earns high marks in CRM applications and BPM platform category.
Leading industry analyst firms consistently rank Pega software as a leader in CRM applications and in platforms. The reports below are grouped into two categories:
- CRM Applications covers technology designed to address your toughest customer service, marketing, sales automation and on-boarding challenges.
- Platform focuses on Pega’s market-leading capabilities in process management, case management, mobile applications, predictive decisioning and more.
The Forrester Wave™: Real-Time Interaction Management, Q2 2017
Pegasystems was cited as a leader and received the highest scores possible in Vision, Supporting Services, Solution Packaging and Delivery, and Commercial Model amongst 12 vendors that were evaluated against 32 criteria in The Forrester Wave™: Real-Time Interaction Management, Q2 2017. Pegasystems is the only leader that Forrester says “aligns RTIM across enterprise business functions.”
Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017
In the 2017 Magic Quadrant for the CRM Customer Engagement Center, Gartner examines the global market for customer service and support applications designed to engage customers. The report explores how vendors manage complex industry case management and scale to support extremely large customer engagement centers.
The Forrester Wave™: CRM Suites For Enterprise Organizations, Q4 2016
Learn why Pega has been recognized as a Leader in the market for Customer Relationship Management (CRM) suites for enterprise organizations. The report noted that Pega CRM best suits large enterprise buyers that want to predict and personalize interactions across the front and back offices.
The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016
Download the report to learn how the leading CCCM vendors compare on advanced analytics, real-time interaction management (RTIM), and digital channel delivery—and see why Pega was cited as a Strong Performer.
The Forrester Wave™: Customer Service Solutions For Enterprise Organizations, Q4 2015
Pega has the second-highest scores in current offering for customer service solutions. "Pega CRM bases its approach to customer service on a truly robust business process management system. It provides agent guidance across communication channels tightly coupled with predictive analytics for real-time next-best-action capabilities, best suited for large teams."
Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016
Pega is positioned highest in ability to execute and furthest to the right in vision. To learn more, download a complimentary copy of the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016 report today.
Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016
Pegasystems is recognized for second year in a row with highest overall scores in all the use cases reviewed by Gartner in the 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks.