Analyst reports rate Pega an industry leader
Pega software earns high marks in categories for CRM applications and BPM platform.
The Forrester Wave™: Real-Time Interaction Management, Q1 2019
Pega received the highest scores possible in 9 top-level criteria including customer recognition, contextual understanding, decision arbitration and measurement and optimization.
Gartner Magic Quadrant for the CRM Customer Engagement Center 2020
For the 11th consecutive year, Gartner recognizes Pegasystems as a Leader in the 2020 Gartner Magic Quadrant for CRM Customer Engagement Center report.
Gartner Critical Capabilities for the CRM Customer Engagement Center 2019
Gartner's 2019 CRM Customer Engagement Center Critical Capabilities report recognizes Pegasystems with the top score for B2B and high scores in all 4 categories.
Pega was evaluated against three uses cases and scored second highest in B2B Sales and Indirect/Relationship Sales and highest in B2C Sales.
Pegasystems was named a Visionary in Gartner’s 2020 Magic Quadrant for Multichannel Marketing Hubs.
Pegasystems was cited as a leader in Forrester Wave™: Healthcare CRM Providers, Q1 2020.
For the third year in a row, Pega is ranked as Category Leader in the Chartis Risktech Quadrant for KYC.
Ovum selected Pega as the market leader in their 2018 “Selecting a Customer Engagement Platform” Decision Matrix – with Pega earning the highest combined scores across all technology categories, and a #1 overall CEP ranking.
Pegasystems was cited as a Visionary in Gartner’s 2019 Magic Quadrant for Sales Force Automation.
Gartner Magic Quadrant for Robotic Process Automation 2020
Pegasystems named a Visionary in the 2020 Gartner Magic Quadrant for Robotic Process Automation.
The Forrester Wave™: Software for Digital Process Automation for Deep Deployments, Q2 2019
Pegasystems was cited as a leader and received the highest possible score in 22 criteria.
The Forrester New Wave™: Digital Decisioning Platforms, Q4 2018
Forrester evaluated 11 of the most significant digital decisioning platform vendors across 10 separate criteria. Pega received a ‘differentiated’ rating – the highest ranking on the three-point scale – in six criteria.
Pega among the four highest scoring vendors in all four low- code use cases.
Pegasystems was cited as a Visionary in Gartner’s 2019 Magic Quadrant for Robotic Process Automation Software.
Pega was cited as a Visionary in Gartner’s new 2019 Magic Quadrant for Enterprise Low-Code Application Platforms (replacing the Gartner Magic Quadrant for High Productivity Application Platform as a Service).
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