Analyst Reports Rate Pega an Industry Leader
Pega software earns high marks in CRM applications and BPM platform category.
Leading industry analyst firms consistently rank Pega software as a leader in CRM applications and in platforms. The reports below are grouped into two categories:
- CRM Applications covers technology designed to address your toughest customer service, marketing, sales automation and on-boarding challenges.
- Platform focuses on Pega’s market-leading capabilities in process management, case management, mobile applications, predictive decisioning and more.
Critical Capabilities for the CRM Customer Engagement Center 2017
Pegasystems is recognized with the highest scores of 15 evaluated vendors for Business to Business Use Case and Complex Processes Use Case in Gartner’s 2017 CRM Customer Engagement Center Critical Capabilities report.
The Forrester Wave™: Sales Force Automation Solutions, Q2 2017
Pegasystems was cited as a strong performer and received the highest score in Current Offering amongst the 10 vendors who were evaluated against 35 criteria in The Forrester Wave™: Sales Force Automation Solutions, Q2 2017. “Customers give Pegasystems high marks for its platform’s ability to adapt to the most complex business needs.”
The Forrester Wave™: Real-Time Interaction Management, Q2 2017
Pegasystems was cited as a leader and received the highest scores possible in Vision, Supporting Services, Solution Packaging and Delivery, and Commercial Model amongst 12 vendors that were evaluated against 32 criteria in The Forrester Wave™: Real-Time Interaction Management, Q2 2017. Pegasystems is the only leader that Forrester says “aligns RTIM across enterprise business functions.”
Chartis RiskTech Quadrant® for Know Your Customer (KYC) Systems 2017
“In our completeness of offering table, Pega scored highly for its KYC risk scores, its capabilities for enriching customers’ profiles, its support for additional due diligence, and its Customer Lifecycle Management (CLM) capabilities.”
The report provides an independent evaluation of Pega’s Client Lifecycle Management (CLM) and Know Your Customer (KYC) applications. The report compares Pega to other KYC offerings in two high level categories of “completeness of offering” and “market potential”. Providing Pega’s scores in all subcategories, the report demonstrates why Pega was named the Category Leader of all reviewed KYC solutions, including those with and without CLM capabilities.
Gartner Magic Quadrant for the CRM Customer Engagement Center, 2017
In the 2017 Magic Quadrant for the CRM Customer Engagement Center, Gartner examines the global market for customer service and support applications designed to engage customers. The report explores how vendors manage complex industry case management and scale to support extremely large customer engagement centers.
Pegasystems Case Management Capabilities Evaluated in Gartner’s CRM Customer Engagement Center Research Note
This important research note by Gartner explains how case management needs to address both “interaction complexity” and “process complexity”, and sees the most value come from advanced case types that can address process effectiveness and efficiency.
The Forrester Wave™: Cross-Channel Campaign Management, Q2 2016
Download the report to learn how the leading CCCM vendors compare on advanced analytics, real-time interaction management (RTIM), and digital channel delivery—and see why Pega was cited as a Strong Performer.
Pega Named a Hot Vendor in Robotic Process Automation
Aragon Research recognizes Pega’s RPA capability that leverages workforce intelligence to drive better customer engagement and back office efficiency.
Gartner Critical Capabilities for Mobile Application Development Platforms 2017
Pegasystems received the highest scores in all internal use cases:
- 4.25 out of 5 for Internal Complex Apps
- 4.28 out of 5 for Internal Simple Apps
- 4.09 out of 5 for External Transactional Apps
- 3.97 out of 5 for External Informational Apps
Download the report to learn more about Pega’s mobile development capabilities and how it enables business users and developers to collaborate and easily build robust enterprise apps that improve operational efficiencies, look great, and are accessible anywhere.
The Forrester Wave™: Digital Process Automation Software, Q3 2017
Pegasystems was cited as a leader and received the highest possible score in 20 criteria in The Forrester Wave™: Digital Process Automation Software, Q3 2017.
HFS Research Names Pega in its Winner’s Circle 2017 for RPA Providers
Pegasystems was cited as a leader in RPA Services among vendors who were evaluated across a set of criteria in service delivery execution and innovation with a focus on enabling transformation and un-attended automation.
Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016
Pega is positioned highest in ability to execute and furthest to the right in vision. To learn more, download a complimentary copy of the Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks 2016 report today.
Gartner Critical Capabilities for BPM-Platform-Based Case Management Frameworks 2016
Pegasystems is recognized for second year in a row with highest overall scores in all the use cases reviewed by Gartner in the 2016 Critical Capabilities for BPM-Platform-Based Case Management Frameworks.