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Pega Customer Service For Healthcare

Pega Customer Service for Healthcare delivers a unified platform for personalizing interactions, eliminating channel barriers, and automating processes. The solution’s built-in omni-channel capabilities let you engage across mobile, social media, live chat, co-browsing, web self-service, or a phone call. While its packaged healthcare capabilities make every agent a healthcare service expert.

Use the highest-rated customer service application for the enterprise to leverage the science of customer engagement and create experiences that improve health and operational outcomes. It provides intelligent, step-by-step guidance and dynamically identifies and prompts service opportunities, while simplifying the user experience. Go beyond data and deliver a satisfying, efficient and consistent experience with every interaction and across any channel for your customers and business partners. Leveraging Customer Service for Healthcare, Pega’s award-winning customers deliver satisfying, efficient and accurate customer service to their connected members and providers.


[Narrator] Pressure on payers has never been higher to provide members with proactive, personalized, and connected service. Customer service workflow systems must work seamlessly together to improve experiences and outcomes from members and decrease administrative cost for payers. What if you could deliver personalized service everywhere and anticipate members and providers needs to drive personalized experiences? Pega Customer Service for Healthcare Suite provides connected, easy to use AI decisioning and workflow automation for customer service, providing smart and powerful guidance for contact center agents, care staff, and self-service customers. Experience 90% first call resolution, 50% reduction in training time, 20% reduction in average handle time, and 10 point boost in NPS. Pega delivers AI power decision making and workflow automation through a powerful and adaptable low-code platform. With our healthcare-specific customer service workflows and data model, clients can quickly automate end-to-end connected experiences. Only Pega can handle massive service volume with speed and efficiency, while still showing customers you care and keeping costs low. Contact your Pega account team, or visit to learn more.


Industry: Healthcare Product Area: Customer Service Solution Area: Customer Service Topic: Customer Service

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