Pega Robotic Automation™ automates more work faster while improving customer and employee experience.
Vidéo
Automatisation robotique des processus
Video duration: 02:00
Découvrez les avantages de la plateforme Pega de développement d’applications : cette solution apporte à vos employés toute la liberté et la confiance requises pour mettre en œuvre les applis nécessaires à la réussite de leurs missions.
Découvrez les avantages de la plateforme Pega de développement d’applications : cette solution apporte à vos employés toute la liberté et la confiance requises pour mettre en œuvre les applis nécessaires à la réussite de leurs missions.
Vidéo
Développement low-code
Automatisation intelligente
Découvrez comment nos solutions d’automatisation intelligente vous aident à relever les défis de demain plus vite, plus facilement et plus intelligemment.
Video duration: 01:42
Sous-titres disponibles
Pega Process AI uses Pega’s industry-leading intelligence engine to bring revolutionary process optimization to the intelligent automation market. Go beyond simple automation by deploying powerful AI-driven applications which leverage predictive analytics, decisioning, natural language processing, and event-processing.
Pega Process AI uses Pega’s industry-leading intelligence engine to bring revolutionary process optimization to the intelligent automation market. Go beyond simple automation by deploying powerful AI-driven applications which leverage predictive analytics, decisioning, natural language processing, and event-processing.
Vidéo
Automatisation intelligente
Video duration: 03:07
Watch as we create a prediction and apply it to our home loan workflow.
Watch as we create a prediction and apply it to our home loan workflow.
Vidéo
Automatisation intelligente
Video duration: 02:30
Sous-titres disponibles
Introducing Pega Process Fabric. Built around the Pega Platform, Pega Process Fabric is our open, center-out business architecture that frees businesses to connect work from distributed processes and systems without sacrificing the business agility that comes with application independence.
Introducing Pega Process Fabric. Built around the Pega Platform, Pega Process Fabric is our open, center-out business architecture that frees businesses to connect work from distributed processes and systems without sacrificing the business agility that comes with application independence.
Vidéo
Automatisation intelligente
Video duration: 02:37
Sous-titres disponibles
Learn more about Pega Email Bot, which automates the triage and response to large volumes of customer email from end to end.
Learn more about Pega Email Bot, which automates the triage and response to large volumes of customer email from end to end.
Vidéo
Automatisation intelligente
Video duration: 04:50
Sous-titres disponibles
Adding an intelligent bot doesn’t need to be another integration project. See how the Pega Intelligent Virtual Assistant unifies your channels and customer experiences by carrying a customer conversation, keeping context, and automating work across Facebook Messenger and email.
Adding an intelligent bot doesn’t need to be another integration project. See how the Pega Intelligent Virtual Assistant unifies your channels and customer experiences by carrying a customer conversation, keeping context, and automating work across Facebook Messenger and email.
Vidéo
Automatisation intelligente
Video duration: 04:36
Sous-titres disponibles
This overview video demonstrates the capabilities of Pega Workforce Intelligence to discover people, process, and technology insights to guide enterprises to more targeted Intelligent Automation efforts, leveraging tools such as RPA, Case Management, and Low-Code Application Development.
This overview video demonstrates the capabilities of Pega Workforce Intelligence to discover people, process, and technology insights to guide enterprises to more targeted Intelligent Automation efforts, leveraging tools such as RPA, Case Management, and Low-Code Application Development.
Vidéo
Automatisation intelligente
Video duration: 01:54
Sous-titres disponibles
Pega’s native, model-driven capabilities make deployment and testing easy right out of the box. Save time and money by getting started fast, even if you’re new to DevOps and automated testing.
Pega’s native, model-driven capabilities make deployment and testing easy right out of the box. Save time and money by getting started fast, even if you’re new to DevOps and automated testing.
Vidéo
Développement low-code
Video duration: 02:51
Sous-titres disponibles
Pega’s no-code, drag-and-drop approach makes it easy for both business and IT to set up, visualize, map, and manage all your data sources and integrations – no struggle required.
Pega’s no-code, drag-and-drop approach makes it easy for both business and IT to set up, visualize, map, and manage all your data sources and integrations – no struggle required.
Vidéo
Développement low-code
Video duration: 03:33
Sous-titres disponibles
Developers that prefer to use other UI frameworks such as React and Angular can leverage open APIs to dynamically use Pega design capabilities as a REST-enabled service to power their front-end UI framework of choice.
Developers that prefer to use other UI frameworks such as React and Angular can leverage open APIs to dynamically use Pega design capabilities as a REST-enabled service to power their front-end UI framework of choice.
Vidéo
Développement low-code
Video duration: 02:28
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
Vidéo
Automatisation intelligente
Video duration: 02:22
Learn how Pega’s email bot can accelerate response time, get real work done, and free up employees to focus on what matters most—the customer.
Learn how Pega’s email bot can accelerate response time, get real work done, and free up employees to focus on what matters most—the customer.
Vidéo
Automatisation intelligente
Video duration: 01:46
As 5G expands, your capabilities should to. If you’re looking for the tools to get to market faster, with more stability along the way, then watch the above video to see how Pega gets it done. With Pega, you’ll identify roadblocks early, track costs easily, and orchestrate processes from end to end. Intelligent automation makes it simpler to track manual...
As 5G expands, your capabilities should to. If you’re looking for the tools to get to market faster, with more stability along the way, then watch the above video to see how Pega gets it done. With Pega, you’ll identify roadblocks early, track costs easily, and orchestrate processes from end to end. Intelligent automation makes it simpler to track manual...
Vidéo
Automatisation intelligente
Video duration: 02:48
With Pega's Build for Change technology, you can crush complexity and modernize the grants and economic processes for your agency.
Watch this in-depth look at how businesses can leverage always-on insights to enhance customer journeys.
Vidéo
Engagement client
Video duration: 02:19
Sous-titres disponibles
Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” for your business – unifying your data, analytics, and channels into a single, connected experience - so that you can predict customer needs in real-time, then deliver hyper-personalized next best actions designed to drive long-term loyalty, across channels and at scale.
Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” for your business – unifying your data, analytics, and channels into a single, connected experience - so that you can predict customer needs in real-time, then deliver hyper-personalized next best actions designed to drive long-term loyalty, across channels and at scale.
Vidéo
Expérience client personnalisée
Video duration: 02:45
Sous-titres disponibles
At Pega, we do something completely different. When new customer data comes in through any channel or data stream, we analyze it for patterns - and immediately use it to “decision” that customer. In this video we show how a customer, Lori, receives offer and message that are most relevant her. Serving up multiple next best actions at the right time.
At Pega, we do something completely different. When new customer data comes in through any channel or data stream, we analyze it for patterns - and immediately use it to “decision” that customer. In this video we show how a customer, Lori, receives offer and message that are most relevant her. Serving up multiple next best actions at the right time.
Vidéo
Expérience client personnalisée
Video duration: 02:59
Sous-titres disponibles
With Pega Value Finder, you can make empathy a reality, by proactively identifying underserved customers, then designing more relevant actions, offers, and messages that add real value, increase customer loyalty, and drive long-term growth.
With Pega Value Finder, you can make empathy a reality, by proactively identifying underserved customers, then designing more relevant actions, offers, and messages that add real value, increase customer loyalty, and drive long-term growth.
Vidéo
Expérience client personnalisée
Video duration: 02:15
Sous-titres disponibles
With Ethical Bias Check, you can avoid AI adversity by proactively detecting bias in your next best action strategies, then adjusting the offending algorithm or business rule accordingly – ensuring a fair and more balanced outcome for everyone.
With Ethical Bias Check, you can avoid AI adversity by proactively detecting bias in your next best action strategies, then adjusting the offending algorithm or business rule accordingly – ensuring a fair and more balanced outcome for everyone.
Vidéo
Expérience client personnalisée
Video duration: 01:52
Experience how proactively engaging on their preferred channel deepens the member relationship. See how to enable seamless end-to-end experiences that generate additional lifetime value.
Experience how proactively engaging on their preferred channel deepens the member relationship. See how to enable seamless end-to-end experiences that generate additional lifetime value.
Démo
Automatisation intelligente
Video duration: 01:19
Ready to see a fully digital customer experience from end to end?
Ready to see a fully digital customer experience from end to end?
Vidéo
Expérience client personnalisée
Video duration: 01:54
Sous-titres disponibles
Les entreprises tentent de créer le script du parcours client idéal, mais en réalité, c'est le client qui est aux commandes, qui décide de son propre chemin.
Les entreprises tentent de créer le script du parcours client idéal, mais en réalité, c'est le client qui est aux commandes, qui décide de son propre chemin.
Vidéo
IA et prise de décision
Service client
Découvrez comment Pega simplifie le service grâce à des solutions proactives qui vous feront entrer de plain-pied dans l’ère digitale.
Video duration: 01:30
See how Pega reduces training costs, improves quality and compliance, and increases first-call resolution, and average handle time while increasing revenue/upsell opportunities.
See how Pega reduces training costs, improves quality and compliance, and increases first-call resolution, and average handle time while increasing revenue/upsell opportunities.
Vidéo
Service client
Video duration: 01:36
See how Pega eliminates manual work and streamlines workflow automation to reduce coding efforts as well as administrative costs.
See how Pega's state-of-the-art agent desktop empowers businesses to proactively serve customers, anticipate needs, and improve agent productivity.
Vidéo
Service client
Video duration: 01:52
Sous-titres disponibles
Watch this brief demo to see how to predict common customer concerns like late fees, to offer seamless solutions that maximize both the customer experience and your agent resources.
Watch this brief demo to see how to predict common customer concerns like late fees, to offer seamless solutions that maximize both the customer experience and your agent resources.
Vidéo
Service client
Video duration: 07:25
Sous-titres disponibles
In this demo, we’ll share how Pega’s AI-powered Intelligent Virtual Assistant™ and Pega Email Bot™ are empowering customers to resolve their issues faster, while also helping businesses contain more inquiries.
In this demo, we’ll share how Pega’s AI-powered Intelligent Virtual Assistant™ and Pega Email Bot™ are empowering customers to resolve their issues faster, while also helping businesses contain more inquiries.
Vidéo
Service client
Video duration: 01:46
More than a simple chatbot, virtual assistants enhance digital messaging by providing information, triaging inquiries, completing transactions, and performing multiple tasks to help your team focus on what they do best.
More than a simple chatbot, virtual assistants enhance digital messaging by providing information, triaging inquiries, completing transactions, and performing multiple tasks to help your team focus on what they do best.
Vidéo
Service client
Video duration: 03:19
Find out how AI-enabled customer engagement can help Insurance providers to deliver personalized and proactive interactions, reduce cost, and provide seamless experiences to their customers
Find out how AI-enabled customer engagement can help Insurance providers to deliver personalized and proactive interactions, reduce cost, and provide seamless experiences to their customers
Vidéo
Automatisation intelligente
Video duration: 02:51
See how Pega’s Unified Messaging empowers best-in-class digital customer experience over consumer-preferred channels.
With Pega’s Sales Automation for insurance, agents make every moment count so they can work faster and smarter.
Vidéo
Automatisation des ventes
Video duration: 02:24
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
The complexity of working with disconnected systems, manual processes, and the lack of proactive customer notifications makes this difficult. That’s where Pega comes in.
Vidéo
Automatisation intelligente
Video duration: 02:11
With Pega, insurance carriers are optimizing the first-notice-of-loss process, enabling carriers to deliver a claim’s service experience that exceeds the customer’s expectations.
