Boost productivity and creativity across your full customer journey Pega GenAI™.
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Boost productivity and creativity across your full customer journey Pega GenAI™.
ビデオ
AI・意思決定
Video duration: 02:09
Experience how Pega Knowledge Management increases self-service deflection and empowers customers to solve their own problems in their own time.
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Experience how Pega Knowledge Management increases self-service deflection and empowers customers to solve their own problems in their own time.
ビデオ
カスタマーサービス
Video duration: 01:45
With Pega Always-On Insights, you connect your customer data platforms and other signal providers directly to the Pega Customer Decision Hub™. Learn more.
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With Pega Always-On Insights, you connect your customer data platforms and other signal providers directly to the Pega Customer Decision Hub™. Learn more.
Meet rising expectations with Pega Platform: the unified solution for seamless, end-to-end automation. Orchestrate workflows, empower employees, and delight customers, shifting from silos to streamlined operations and achieving a future of autonomous efficiency.
Turn questions into actionable insights with Pega GenAI Analyze™. Use natural language to uncover context-rich reports and summaries that inspire impactful decisions. Empower every team to drive better outcomes, faster.
Next-Best-Action Advisor takes real-time decisions from Pega Customer Decision Hub and brings them to life as offer, retention, and service recommendations for agents.
Monitor, design, and control your one-to-one customer engagement strategies – all from inside Pega Customer Decision Hub™ – with best practices and guardrails built into the software.
Empower your agents to focus more on the customer, not repetitive tasks and side work. Conversational AI analyzes customer text and speech in real time to provide agents with contextual guidance, while automating manual work during live interactions.
Pega Process AI uses Pega’s industry-leading intelligence engine to bring revolutionary process optimization to the intelligent automation market. Go beyond simple automation by deploying powerful AI-driven applications which leverage predictive analytics, decisioning, natural language processing, and event-processing.
Pega Process Mining uncovers inefficiencies to help businesses optimize and automate. Seamlessly integrated with the Pega Platform, it’s easy to implement, built for business users, and scales across enterprises.
Transform your business faster with Pega GenAI Blueprint™. See how AI leverages industry best practices and legacy knowledge to design optimized workflows instantly. Collaborate across business and IT to bring apps to life in minutes.
Meet Pega GenAI Knowledge Buddy™—your enterprise’s ultimate AI-powered assistant. Unlock knowledge trapped in documents, sites, and systems to deliver fast, accurate answers. Empower customers and boost employee productivity, turning insights into action.
