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Case Study

Siemens creates a seamless customer experience with master data management

  • Reduced process cycle time by 60 percent

  • Delivered end-to-end integration

  • Reduced manual processing and complexity

"Pega Global Master Data Management drives efficiency, end-to-end integration, and reduces cost of the overall process."

The Business Issue

Siemens' international databases and local SAP systems operated independently, requiring labor-intensive, manual procedures to manage and clean data from disparate systems across the globe. Even worse, the potential gaps and errors inherent in manual audits increased exposure to regulatory and compliance risk.

Siemens saw the immediate need to integrate critical infrastructure on a global level, while allowing customization at the local level to meet country-specific requirements.

The Solution

Siemens selected Pega to digitize customer and employee touchpoints, bridging systems, processes, and people at scale, in real time and with agility. The implementation team integrated local SAP systems and legacy databases across the globe, creating a single, end-to-end, cost-effective, agile platform.

With its new master data management application, Siemens can create, update, extend, and delete customer, vendor, and prospect master data for all divisions within a single platform. Pega's connected processes and case management offer essential consistency and transparency, at the lowest total cost of ownership.

Now Siemens' customers, employees, and partners "speak the same language" because they use the same reliable master data definitions throughout the enterprise.

The Results

With the new Global Master Data Management solution, manual work has been slashed. With full end-to-end integration, Siemens has gained a valuable competitive advantage, seeing:

  • 65% decrease in customer onboarding time
  • 80% of common business processes standardized
  • Risk mitigated for potential claims related to regulatory and compliance requirements
  • Automatic data validated at initial data entry points
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Industry: Manufacturing Product Area: Platform Solution Area: Acquisition and Onboarding Solution Area: Enterprise Modernization Solution Area: Operational Excellence
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