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Case Study

New Jersey Courts leads the way in criminal justice reform

  • Improved citizen lives and public safety

  • $5 million+ in savings through eliminating silos and reusing common functionality

  • 96% reduction in the cost through electronic defendant monitoring

"In 2015, New Jersey passed historic legislation that will change a 250-year-old bail process. With pre-trial services, New Jersey will be able to provide the judge with more information than they’ve had before to make fair decisions regarding bail."

The Business Issue

Roughly 2,500 municipal court staff members and up to 40,000 law enforcement personnel and agencies use New Jersey Courts (NJC) for criminal or traffic information. Having an automated case management system was critical for the efficient and accurate flow of information. To streamline the process for police officers and court administrators, NJC partnered with Pega to create the Unified Complaint Entry (UCE) system.

The Solution

With Pega, NJC created a UCE system in less than nine months. The quick development time was a result of NJC’s clear vision and the agility of the Pega platform. With UCE, all New Jersey police officers enter complaints or tickets directly into a unified complaint entry system, such as a traffic violation or arrest. The system automatically manages each case from initial entry, generates the court date for the defendant, and manages the entire lifecycle of the case. Roughly 2,500 municipal court staff members and up to 40,000 law enforcement personnel and agencies access NJC for criminal or traffic information. As a result, having an automated case management system is critical for the efficient and accurate flow of information.

The Results

NJC is leading the way in criminal justice reform and meeting legislative mandates using the UCE system, Public Safety Assessment, Pre-Trial Monitoring application and the Municipal Automated Court System (MACS) application. With the MACS application, NJC now has an inventory of case management services and a framework to maximize application reuse with every new release. NJC saved $5 million by identifying 18 common use cases and reusing the processes across all of its court systems with a unified platform, reducing development time by 6,000 hours. This means common processes such as scheduling and payment processing used by the municipal, criminal,probation, drug, tax, and family courts, could be reused rather than duplicating multiple applications. NJC also united more than 30 years of legacy and siloed applications, and eliminated redundancy.

Related Resources

  • Learn how governments around the world are leading the way to build for change.

  • State of New Jersey chooses Pegasystems to accelerate criminal justice reform program.

  • Learn how New Jersey Courts is leading the way to improve citizen lives and fiscal responsibility.

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Tags

  • Industry: Government
  • Product Area: Platform
  • Challenge: Operational Excellence