National Australia Bank accelerates time to value with Pega 1:1 Operations Manager
See how NAB dramatically reduced deployment cycles and improved business user enablement.
The Business Issue
National Australia Bank (NAB) faced challenges with their action development cycles, which were taking 4-5 weeks to build, test, and deploy. With a mission to be the ‘relationship bank’ for their 10 million retail and commercial customers, NAB needed to accelerate their operational capabilities to respond more quickly to market demands and customer needs. The bank required a solution that would not only speed up their deployment process but also empower their business users to drive outcomes directly.
The Solution
NAB implemented Pega's 1:1 Operations Manager to transform their operational efficiency. The solution provided:
- Streamlined testing capabilities in Operations Manager and Business Operations Environment
- Enhanced documentation with downloadable test results
- Simplified deployment processes
- Business-friendly user interfaces and controls
The implementation focused on reducing cycle times while maintaining quality and enabling business users to take a more active role in the deployment process. This approach ensured that technical improvements translated directly into business value.
The Results
The implementation of 1:1 Operations Manager delivered significant improvements in operational efficiency:
- Reduced the standard action development cycle from 4-5 weeks to just 1 week
- Enabled emergency deployments in as little as 1 day for time-sensitive actions
- Decreased deployment time from 3-5 days to just hours
- Empowered business users to drive results directly
- Significantly improved testing and documentation
Decisioning done in real time.
Commonwealth Bank of Australia: Exceeding customer expectations with personalized conversation.