Pega CRM Solutions: Innovative Technology, Proven Results
Today’s businesses face unprecedented customer relationship management challenges that require forward-looking CRM solutions. Service channels and product offerings have proliferated. Customers have been empowered by the internet, which enables them to broadcast grievances to a wide audience and to easily locate and purchase competing products and services. The competitive landscape shifts rapidly, while regulation grows ever more dense.
Can you keep up with always-improving technology and ever-growing customer demands? See how CRM evolved helps your business do more, faster.
Customer service solution buyers report growing pressure from their colleagues utilizing Salesforce.com’s Sales Cloud to also adopt Service Cloud to offset price increases. Customer service professionals should, however, think twice.
Pegasystems, the recognized leader in business process management and CRM solutions, can help you not only to meet these challenges, but to turn them to your advantage. Our innovative customer relationship management software enables you to take a smarter, more agile approach to managing customer relationships. Far more than other customer relationship management systems on the market, Pega CRM software lets business users drive business change, while minimizing requirements on IT staff. The result is dynamic, responsive, and flexible CRM solutions that are delivering striking results at leading companies in the financial services, insurance, health care, and telecommunication sectors, among others.
CRM Solutions for New Business Generation
The old adage that “you never get a second chance to make a first impression” applies with a vengeance with customer acquisition and on-boarding. Fragmented procedures and long waits frustrate potential customers and result in high rates of abandonment. Pega CRM solutions for new business generation automate and streamline processes across the enterprise from the point of sale through to the back office, ensuring a consistent high quality experience for customers and freeing sale representatives to focus on selling and providing superior service. Using Pega CRM solutions for new business, some of the world’s largest financial institutions have reaped tangible benefits such as:
- A 50% increase in completed applications.
- A 65% faster time-to-close rate.
- A 70% faster time-to-activation rate.
CRM Solutions for Service Request Handling
Too often, companies’ support functions are fragmented into operational silos, with little or no cross-functional coordination. Manual processing is typically a big part of the picture as well, with all its potential for inconsistency and error. Pega CRM solutions for service request handling capture requests from any channel or source, organize and prioritize requests, and wherever possible automate issue resolution with minimal manual intervention. Customers using Pega call center software and other customer service software report results such as:
- A 39% increase in straight-through processing.
- A 20% improvement in customer satisfaction scores.
- An 85% reduction in duplicate processing costs.
CRM Solutions for All Your Customer Relationship Challenges
Pegasystems delivers innovative, results-oriented CRM solutions for all of today’s customer relationship management challenges, including contact center solutions, cross-sell and up-sell, web-based customer self-service, fraud detection, and more.
Learn more about Pega CRM.