CRM applications: Real-time engagement on a unified platform.
Drive greater engagement and automation across the entire customer journey. Move past traditional CRM to a true journey-enabled customer engagement suite.
Whether you’re looking for an alternative to your current system or looking to scale and reinforce your existing one, Pega has you covered.
In their report, The Forrester Wave™: Core CRM Solutions, Q3 2022, Pega’s offering ranked as a leader.
Key solutions of Pega CRM
Simplify service with the power of unified AI and automation.
Use AI to sell smarter and take team performance to the next level.
Customer Decision Hub
Deepen relationships and maximize value at every moment, everywhere – with industry leading real-time decisioning and next best action.
Benefits of Pega CRM
Flexibility to support your current and future state
Whether you are considering an alternative solution or looking to reinforce your current investment, Pega empowers you and your team to take CRM transformation to the next level.
Real-time AI and automation
Deliver insight and engage customers, at the right moment.
Center-out business architecture
Deliver speed and scalability across your systems.
Connect across systems and organizational silos in one, unified platform.
Customer Case Study
Learn how CNO is revolutionizing agent, associate, and customer experiences with Pega’s unified CRM and low-code capabilities.