Pegasystems Strengthens Focus On Product Management and Development With Key Promotions On Management Team

 CAMBRIDGE, Mass.-- Aug. 1, 2000-- Pegasystems, a leading provider of rules-based, Internet-architected electronic Customer Relationship Management (eCRM) solutions, today announced three promotions on the product management and development teams as part of a company initiative to strengthen the focus on the definition and delivery of products and technology.

In product development, the company named Mike Pyle to senior vice president of product development and Kenneth Olson to senior vice president of advanced technology. The promotions are part of the company's initiative to develop and deliver packaged applications for targeted vertical markets, and to continue to advance Pegasystems' core rules-based technology. Pegasystems has promoted Dan Smith to vice president of product management.

With an extensive background in software development throughout the United States and Europe, Mr. Pyle joined Pegasystems in 1985 as manager of applications development. Through his years with the company, Pyle has been responsible for overseeing the technical architecture of Pegasystems' products as well as building on the company's research and development. As senior vice president of product development, Pyle will manage a team of 120 developers worldwide and direct the development for Pegasystems' eCRM products, including the award-winning eCRM Foundation Template.

Since co-founding Pegasystems in 1983, Mr. Olson has focused on the ongoing development of the technical foundation of the company's solutions. Olson's work has led to the successful migration of the product's technical infrastructure to an open, industry-standard C++ environment, supporting leading servers and databases. In addition, Olson is a pioneer in the development of Pegasystems' next generation of rules-based systems. In his new position of senior vice president of advanced technology, Olson continues to focus on the evolution of Pegasystems' rules-based technology.

Mr. Smith joined Pegasystems in 1996 and has been responsible for managing the company's financial services solutions. In May 2000, Smith took over global responsibility for establishing and directing the company's product management function. Smith is implementing product management methodologies to guide the development, sales and marketing of Pegasystems' solutions toward current industry needs and further the overall product strategy for the company. Before joining Pegasystems, Smith was vice president of retail operations and vice president of corporate cash management at M&T Bank.

"Pegasystems has recommitted itself to taking our products to the next level and to delivering them for our targeted vertical markets," said Rick Jones, president, Pegasystems. "Dan Smith's leadership in product management will help direct our development efforts to meet the needs of our customers in financial services, telecommunications and healthcare. With their considerable experience and expertise, Mike Pyle and Ken Olson are leading the expanded product development and advanced technology groups and are overseeing the development and delivery of these new products for our target markets."

With a patented rules engine and Internet architecture, Pegasystems' eCRM solutions offer companies the ability to maximize customer satisfaction and retention, increase revenues, improve productivity and reduce costs. Pegasystems' solutions are deployed in world-class organizations in the financial services, insurance, healthcare and communications industries. 

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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