Pegasystems Positioned as a Leader in Prominent Analyst Firm’s 2010 Magic Quadrant for Business Process Management Suites


CAMBRIDGE, Mass. – October 20, 2010Pegasystems Inc. (NASDAQ:PEGA), the leader in business process management (BPM) and a leading provider of customer relationship management (CRM) solutions, today announced that it has been positioned as a leader in  the  “Magic Quadrant for Business Process Management Suites,” issued by Gartner, a leading independent technology research firm.  Pegasystems was identified among the leaders in an evaluation of 25 vendors included in the report.

Gartner’s Magic Quadrant notes that, “A trend we first observed in 2008 has continued into 2010: more organizations are adopting BPM as a discipline and scaling up their efforts to establish BPM as an enterprise program — not just apply its methods and technologies to one-off projects. Thus, a market-leading BPMS must support BPM throughout the business process improvement life cycle.”1

Pegasystems' Business Process Management Suite, SmartBPM®, focuses on business role empowerment and unified object architecture that bring together all aspects of a solution, including business rules, processes, analytics, user interface, industry domain knowledge and advanced customer service use cases such as CRM and case management. SmartBPM also delivers intuitive visualizations, self-optimization of models, and social networking capabilities that help business people rapidly deploy and update solutions in response to changing circumstances as part of rapid, but enterprise-wide, business transformation programs.

1 Gartner, Inc., “Magic Quadrant for Business Process Management Suites, 2010,” Jim Sinur & Janelle B. Hill, Oct. 19, 2010


Quotes & Commentary:


Alan Trefler, Founder and CEO of Pegasystems

“We believe our position in the Gartner 2010 BPMS Magic Quadrant is a credit to the success our customers have achieved with our software. We feel it also confirms our mission to drive rapid success through innovative solutions that directly contribute to the balance sheet.  Our clients receive immediate benefits from their Pegasystems solutions, and our Build for Change® technology allows them to continuously adapt the changing business environment to their advantage.  We have continued to invest in our core SmartBPM solution to add functionality that today’s businesses believe is essential in attaining a competitive advantage in their markets.”


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About the Magic Quadrant

The Magic Quadrant is copyrighted 2010 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Pegasystems

Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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