Pegasystems Positioned as a Leader in CRM, BPM-Platform-Based Case Management, and iBPMS in Three Industry Reports by Two Leading, Independent Analyst Firms

Recognized as a leader in both platform and applications categories

CAMBRIDGE, Mass. – March 26, 2015Pegasystems Inc. (NASDAQ: PEGA), the software company empowering the world’s leading enterprises with strategic business applications, today announced it has been named a Leader in:

·        The Forrester Wave™: Customer Relationship Management (CRM) Suites For Large Organizations, Q1 2015, in which Forrester ranks nine vendors with the most significant CRM suites;

·        The Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks, in which Gartner evaluated 11 providers; and

·        The Gartner Magic Quadrant for Intelligent Business Process Management Suites (iBPMS), in which Gartner evaluated 15 vendors.

Pega believes its position in all three reports is due to the company’s unique ability to help global enterprises intelligently automate processes as well as connect front office CRM applications with back-office operations to master complexity, achieve scale, quickly evolve and enhance customer experience.

The Forrester Wave: CRM Suites for Large Organizations, Q1 2015 1 includes findings to help application development and delivery professionals supporting CRM operations select the right partner for their customer engagement initiatives. Pega’s software offering received the highest score of all reviewed vendors in three categories, including Customer Service, Financial Performance and Technology and Architecture. Pega is also tied for the highest scores in four categories: Business Intelligence, Customer Data Management, Product Strategy, and Deployment Size and Options. Forrester cites Pega’s ability to empower customer service organizations to predictively engage with customers. The report states, “Pega’s CRM strategy is to leverage its strengths in business process management and case management to manage the end-to-end customer journey in real-time, across communication channels, with predictive analytics for next-best-action capabilities.”

In the BPM-Platform Based Case Management Frameworks report, Gartner notes, “BPM-platform-based case management frameworks are configurable ‘apps’ meant to help solution architects accelerate the delivery of unique and flexible case management solutions.”2 The Gartner iBPMS report focuses on “the natural evolution of the BPMS market, adding more emphasis on support for greater system and human intelligence within business processes.”3  Pega is named a Leader in both reports based on its ability to execute and completeness of vision.

“We are pleased to be named a leader in these three influential reports and to earn what we feel is  broad industry recognition of our distinctive end-to-end capabilities,” said Pegasystems CEO and Founder Alan Trefler. “Pega’s unified software puts us in an unique position to help complex, global enterprises extend their CRM into operations and deliver a satisfying, efficient, and accurate customer experience that can evolve as market conditions and customer needs change.”

Pega’s strategic applications are built on the Pega 7 Platform and are available in the cloud or on-premises. Pega’s latest visual tools enable businesses to easily extend and change the application to meet their strategic business needs without code. Pega’s proven scalability ensures the application operates across the ever-changing needs of users, business lines, geographies and channels that today’s enterprises demand.


1 The Forrester Wave: “CRM Suites for Large Organizations, Q1 2015,” Kate Leggett, with Stephen Powers, Fraser Tibbetts, and Arelai Ephraim, March 25, 2015


2 Gartner, Inc., “Magic Quadrant for BPM-Platform-Based Case Management Frameworks,” Janelle B. Hill, Kenneth Chin, Rob Dunie, March 12, 2015

3 Gartner, Inc., “Magic Quadrant for Intelligent Business Process Management Suites, 2015,” Rob Dunie, W. Roy Schulte, Michele Cantara, Marc Kerremans, March 18, 2015


Supporting Resources:

Complimentary copy of The Forrester Wave: CRM Suites For Large Organizations, Q1 2015

Complimentary copy of Gartner Magic Quadrant for BPM-Platform-Based Case Management Frameworks

Complimentary copy of Gartner Magic Quadrant for Intelligent Business Process Management Suites 2015

CRM Evolved: Pega Can


Pega Case Management


Pega BPM

About Pegasystems

Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega Platform™ – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 35-year history, Pega has delivered award-winning capabilities in CRM and digital process automation (DPA), powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results. For more information on Pegasystems (NASDAQ: PEGA) visit

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The information contained in this press release is not a commitment, promise, or legal obligation to deliver any material, code or functionality. The development, release and timing of any features or functionality described remains at the sole discretion of Pegasystems, Pegasystems specifically disclaims any liability with respect to this information.


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