Pegasystems and Alcatel Form Technology Alliance to Offer Advanced Computer Telephony Integration Capabilities to Customers
CAMBRIDGE, Mass., Jan. 3, 2001 — Pegasystems (NASDAQ: PEGA) today announced a strategic technology alliance with Alcatel (NYSE: ALA), a leader in voice data networking. Pegasystems has joined the Alcatel Applications Partner Program and successfully certified the Pegasystems' eCRM solution with the Alcatel OmniPCX 4400, IP-Based PBX.
The partnership will combine Pegasystems' rules-driven workflow automation with Alcatel's enterprise expertise in voice, data and call centers to provide solutions to automate telephone-based customer interactions such as service enquiries, telemarketing and sales. This new solution will enhance Pegasystems' existing customer relationship management solutions to support leading ACD and PBX devices used by International banks and retailers. The joint offering will provide Alcatel's customers with advanced features for their contact centers including intelligent call routing using the Pegasystems' rules engine, the ability to interface with legacy systems, and presentation of customer information and history through the Pegasystems interface and screen pops. Additionally, contact center managers will be able to monitor the effectiveness of their operations with real-time performance data and telephone control through their PCs.
"A combined Alcatel and Pegasystems solution creates a powerful business system to add new customer service features," said Patrig Pesret, partners program manager, Alcatel. "This alliance complements Alcatel's contact center offering, and therefore provides clients with the solution they seek. This global agreement completes our Applications Partner Program whose goal is to enhance our PBX and contact center offer with innovative applications from companies like Pegasystems."
"Together, Pegasystems and Alcatel will provide integrated customer relationship management solutions for Alcatel's customers," said Keith Hawker, vice president, North American and European Sales, Pegasystems. This integration will help call center agents work more effectively and deliver better service to its customers. For example, intelligent call routing ensures that calls are delivered to the most appropriate set of agents. Screen pops provide agents with timely access to valuable customer information as the call arrives, helping to improve the quality, consistency and accuracy of customer service."
Alcatel builds next generation networks, delivering integrated end-to-end voice and data networking solutions to established and new carriers, as well as enterprises and consumers worldwide. With 120,000 employees and sales of EURO 23 billion in 1999, Alcatel operates in more than 130 countries. www.alcatel.com
Certain statements contained in this press release may be construed as "forward-looking statements" as defined in the Private Securities Litigation Reform Act of 1995. These statements involve various risks and uncertainties which could cause the Company's actual results to differ from those expressed in such forward-looking statements. These risks and uncertainties include the impact of pending regulatory proceedings, material weaknesses in the Company's financial control environment, difficulty in predicting the completion of product implementations and consequently the timing of revenue recognition, the inability to attract and retain key employees, reliance on key third-party relationships, management of the Company's growth, and other risks and uncertainties. Further information regarding these and other factors which could cause the Company's actual results to differ materially from any forward-looking statements contained in this press release is contained in the Company's quarterly report on Form 10Q for the quarter ended September 30, 2000 on file with the Securities and Exchange Commission.
Pegasystems (NASDAQ: PEGA) develops strategic applications for marketing, sales, service, and operations. Pega’s applications streamline critical business operations, connect enterprises to their customers seamlessly in real-time across channels, and adapt to meet rapidly changing requirements. Pega’s Global 3000 customers include many of the world’s most sophisticated and successful enterprises. Pega’s applications, available in the cloud or on-premises, are built on its unified Pega 7 platform, which uses visual tools to easily extend and change applications to meet clients’ strategic business needs. Pega’s clients report that Pega gives them the fastest time to value, extremely rapid deployment, efficient re-use, and global scale. For more information, please visit us at www.pega.com.
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