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media coverage-customer service-chatbots

| DestinationCRM

Bots Are Good, but They Can’t Do It Alone

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media coverage-low-code-wsj

| The Wall Street Journal

Goldman Sachs Injects $90 Million Into Low-Code Software Maker WSO2

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media coverage-customer experience-partners

| SiliconANGLE

Pegasystems looks to crush business complexity with real-time decisioning and intelligent automation

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Forbes

| Forbes

Pegas Donald O'Sullivan shares his strategy for fellow business development leaders who want to better understand and support the goals of their C-level executives.
Strategic CFO

| Strategic CFO

Pega's CFO Ken Stillwell shares his thoughts on future-proofing through investments in multi-cloud and AI.
The Times of India

| The Times of India

Pegasystems has appointed Katherine Parente as its chief people officer.
IT Wire

| IT WIRE

Pegasystems has appointed Katherine Parente as chief people officer, with immediate effect.
Marketing

| Marketing

Pega's Andrew Brown explains how first-party data enables personalised service for better customer journeys.
AiThority

| AiThority

Ms. Parente is responsible for driving Pega’s global people strategy and operations, reporting to Alan Trefler, Pega’s founder and CEO.
DOK

| DOK

Pega analyzes the five most important AI trends for 2022.
EMERCE

| EMERCE

Pega's Peter van der Putten shares his AI predictions for 2022.
The Wall Street Journal

| The Wall Street Journal

Pega's David Vidoni explains how companies have turned to digital technology to adapt to changes brought on by the COVID-19 pandemic.
The Economic Times

| The Economic Times

Pega's Head HR, Pega India Smriti Mathur explains how different it has been to build a diverse and inclusive work culture post-pandemic
IT Finanz magazin

| IT Finanz Magazin

Pega;s Michael Baldauf shares his top eight tips for low-code banking.
CIO

| CIO

Deutsche Kreditbank Deploys Pega's Low-Code Platform to Improve Back Office Efficiency.
Think Digital Partners

| Think Digital Partners

Pega's Pete Wilson argues that 2022 will be the year that ethical or responsible AI will move beyond ‘fluffy policy’ and become embedded in tangible tools and actual law and regulations.
Solutions Review

| Solutions Review

Pega is named as one of the best business process management companies of 2022.
AiThority

| AiThority

Pega's Vince Jeffs shares his thoughts on how AI ethics and ethical applications will influence business operations in 2022.
IT Zoom

| IT Zoom

Pega's Peter van der Putten shares his top three tips to prevent chat bots from frightening customers away.
gi  Geldinstitute

| gi Geldinstitute

Pega's Michael Baldauf explains how low-code paves the way for faster digital transformation in the banking sector.
healthcare Business Today

| Healthcare Business Today

Pega's Carol Everhart iscusses how AI and automation can enable better engagement throughout the health journey.
Executive People

| Executive People

Pegasystems launches Next-Best-Action Customer Journeys, a new AI feature that leverages intelligent decision making and propensity modeling to optimize customer interaction.
My Customer

| My Customer

Pega's Simon Thorpe reflects on recent Pega research and highlights where customer service can improve.
CRN

| CRN

Pega's Carola Cazenave reflects on the lessons she has learned during her career.
Customer Talk

| Customer Talk

A new AI tool from Pegasystems enables a more relevant approach by determining customer needs in real time.
Mi3

| Mi3

CommBank uses Pega’s AI-powered decisioning engine to avoid pushing irrelevant ads to people, or pushing them products that are unsuitable – without using cookies.
Building Better Healthcare

| Building Better Healthcare

Pega's Pete Wilson explains why hiring more staff isn’t a one-size-fits-all solution to the NHS’s COVID-19 backlog.
AB+F

| AB+F

Pega's Jonathan Tanner shares his opinion on how to break down divisions and data silos within the banking sector and improve customer experience.
Com! Professional

| com! Professional

Pega study found that IT functions will overcome a lack of confidence and trust from within to drive true strategic value for organizations.
Enterprise Times

| Enterprise Times

Pega has launched Next-Best-Action Customer Journeys, a new AI-powered capability modernizing traditional customer journeys with intelligent decisioning and propensity modelling for optimal customer...
Martech

| Martech

Pega's Tara DeZao discusses why empathy is key to successful customer engagement.
IT Brief

| IT Brief

Pegasystems has launched its Next-Best-Action Customer Journeys, a new AI-powered capability designed to modernise traditional customer journeys with intelligent decisioning and propensity modeling.
Martech

| Martech

Pega's next-best-action customer journeys seeks to give marketers oversight without constraining the AI.
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