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The Autonomous Enterprise Is Closer Than You Think
The evolution of the omnichannel experience
Generative AI-supported tools coming from Pegasystems
The Autonomous Enterprise Is Closer Than You ThinkCan AI help you act faster, with better outcomes, using fewer resources? Pega's Don Schuerman explains this is more within our grasp than most realize.
Companies are looking for ways to keep their corporate secrets out of ChatGPTPega's Peter van der Putten tells Axios how the controls in Pega's new generative AI features could help minimize the risks of privileged information being entered into ChatGPT.
The evolution of the omnichannel experiencePega's Tara DeZao weighs in on how AI can play a major role in helping brands optimize customer experiences across channels.
Pega announces plans to integrate generative AI across Pega InfinityKMWorld provide details on Pega's plan to integrate generative AI into Pega Infinity.
Generative AI-supported tools coming from PegasystemsTechTarget talks to Pega's Don Schuerman about its upcoming generative AI capabilities being infused into Pega Infinity.
| Devops Digest
Using the Power of Low Code to Minimize Risk in the EnterprisePega's Anthony Abdullah writes an article for Devop Digest on how to institute proper governance guardrails when opening low-code application development across the enterprise.
Top automation pitfalls and how to avoid themFirst Tech Credit Union tells CIO Magazine how it turned to Pega's RPA solution to help it cut its 105 step back-office process to just five steps, saving hundreds in labor hours and reducing call...
| Wall Street Journal
CIO 2023 Priorities: Always Be ModernizingPega CIO Dave Vidoni tells the Wall Street Journal how Pega is investing in modernizing and streamlining its systems in 2023.
Think globally, act locally: Starting small with AI can make a big impactPega's Tara DeZao explains how businesses should strategically implement AI, including creating long-term goals, starting with small projects, and knowing when to scale.
| Healthcare IT News
What 2023 holds for EHR optimization, SDOH, patient access, health equity and morePega's Susan Taylor walks readers through the issues and trends she eyes as most important in the year ahead and offers advice on how to tackle related challenges.
7 Customer-Experience-Related Predictions For 2023Pega's Tara DeZao weighs in with other industry experts on how customer experiences will shift in 2023 when it comes to brands using AI and activating customer data.
Three Pillars of Sustainable Low CodeWhile low code can be truly transformative, it can also cause problems down the line if not implemented correctly. Here are three ways to create a sustainable low-code strategy.
| Futurum Research
AI and Automation: Key Pieces of the Customer Experience PuzzleIndustry analyst Dan Newman interviews Pega CTO Don Schuerman on how AI and automation are key pieces of the customer experience puzzle.
| The Information
How Money-Losing Tech Firms Redefine ProfitsPega CFO Ken Stillwell comments on how some tech firms are redefining profits and what the tech industry should focus on.
Pega CTO: Ethical AI for developers demands transparencyEthical AI begins with anti-bias and explainability, but transparency of decision-making is essential, according to Pega CTO Don Schuerman.
| Futurum Research
Maximizing The Power of the CDP: Garner Insights for a Better Customer Experience with Pega’s Customer Data ConnectorsPega's Matt Nolan explains what businesses need to know about CDPs, including common myths and pitfalls, as well as how organizations can use AI to enhance their existing CDPs for optimal customer...
| Business Insider
How to create employee-resource groups at your business so both existing and new employees feel welcomePega's Naznine Tilak shares some tips with Business Insider readers on the most effective ways to create and nurture employee resource groups at your company.
| Insurance Innovation Reporter
4 Key Principles for Becoming a Customer-Centric Digital InsurerPega's Manoj Pant breaks down for Insurance Innovation Reporter the four things insurers must do to transform into a customer-centric provider before it's too late.
| Wall Street Journal
Generative AI Startups Attract Business Customers, Investor FundingPega's Peter van der Putten comments on the rise of generative AI in areas like marketing, support, and service.
What’s the biggest trend CFOs need to be thinking more about?Pega's Ken Stillwell weighs in on the biggest trends CFOs need to be thinking more about, including an increased focus on operational efficiency and responsible growth.
Dalende klantloyaliteit bepaalt investeringen in serviceplatformsPega's future of customer service research explores the shift toward customer-centric technology over the next five years.
Onderzoek: dalende klantloyaliteit stimuleert investeringen in AIPega's future of customer service research explores the shift toward customer-centric technology over the next five years.
Dalende Loyaliteit Vraagt Proactieve Customer ServicetechnologiePega's future of customer service research explores the shift toward customer-centric technology over the next five years.
Dalende klantloyaliteit dwingt organisaties te investeren in proactieve customer servicetechnologiePega's future of customer service research explores the shift toward customer-centric technology over the next five years.
So bekämpfen Firmen schwindende KundenloyalitätPega's future of customer service research explores the shift toward customer-centric technology over the next five years.
Pega Expands AI Capabilities so Enterprise Users can Work Faster and Smarter to Drive Real ResultsExpanded AI capabilities in Pega Infinity 8.8 help organizations to increase efficiency, speed innovation, and improve customer interactions for optimal results.
| Binnenlands Bestuur
Zet in op proactieve klantenservicetechnologiePega's future of customer service research explores the shift toward customer-centric technology over the next five years.
Autonomous service means happier customer journeysPega explores autonomous service leads and improved customer journeys.