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Pega Process AI turns data into action

Optimize and automate back-end processes at scale. Simple, powerful, real-time, low-code AI powers better outcomes across your business.

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How we do it

Unified AI and automation

Pega Process AI infuses automation with real-time workflow, AI, and event processing so you can automatically predict and avoid SLA breaches, preemptively address delays and service issues, and route work more effectively. 

Monitor and optimize every process touchpoint with our unified industry-leading decision management and machine learning capabilities.

Build agility with built-for-business AI

Optimize decisioning

Boost efficiency by making complex decisions simple

  • Rapidly deploy AI designed to learn your business processes
  • Simplify complex decisioning with data-driven, real-time arbitration
  • Use decisions to automate work and streamline case management processes
Predict in real time

Deliver proactive service – at massive scale

  • Harness the power of millions of data points
  • Gain insight from each and every event, in real time
  • Determine ideal actions for optimal customer outcomes
Take control of AI

Low-code development brings AI to life and puts it to work

  • Improve data science with built-in model development, monitoring, and governance
  • Build within Pega, or connect to your AI platform of choice
  • Streamline collaboration between data scientists and application developers
Supercharge your outcomes with Pega’s AI-powered decisioning


Get more done with the Pega Platform

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