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Pega Process AI turns data into action

Optimize and automate back-end processes at scale. Simple, powerful, real-time, low-code AI powers better outcomes across your business.

Crush complexity with built-for-business AI

Predict in real time

Deliver proactive service – at massive scale

  • Harness the power of millions of data points
  • Gain insight from each and every event, in real time
  • Determine ideal actions for optimal customer outcomes
Optimize decisioning

Boost efficiency by making complex decisions simple

  • Rapidly deploy AI designed to learn your business processes
  • Simplify complex decisioning with data-driven, real-time arbitration
  • Use decisions to automate work and streamline case management processes
Take control of AI

Low-code development brings AI to life and puts it to work

  • Improve data science with built-in model development, monitoring, and governance
  • Build within Pega, or connect to your AI platform of choice
  • Streamline collaboration between data scientists and application developers

Explore Pega products

Pega Customer Decision Hub™

Personalize every customer touchpoint with real-time AI.

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Pega Customer Service

Deliver better outcomes with guided service across channels.

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Case management

Get more done. Empower teams and automate work, end-to-end.

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Low-code app development

Bring together IT and business with a platform that simplifies solutions.

Learn more


Get more done with the Pega Platform

Try now

Without automatic email processing, Sam has to decide how to follow up on each message, then enter key information manually.

A Pega-powered email bot uses natural language processing and text analytics to collect vital information, create a case, and route it to Sam’s email portal. The bot can even “read” attachments thanks to optical character recognition.

Machine learning helps built-in AI suggest better responses each time. Eventually, the entire process can be automated, freeing up Sam to do higher value work.