Put intelligent automation to work
To make your business truly resilient, you’ll need to respond fast and handle new volume efficiently. Pega helps you take on today’s challenges while building architecture for tomorrow.How we do it
A smart, scalable low-code platform
Accelerate how work gets done
Systems too fragmented, too complicated, or just overwhelmed? Use our battle-tested automation tools to simplify and streamline, everywhere.
Automate for today and tomorrow
Solve urgent problems with bots. Then use intelligent automation to bring people, processes, and systems together for long-term wins.
Say goodbye to silos
Bridge gaps with low-code app development and a multi-dimensional, future-proof architecture designed for enterprises like yours.
See it in action
Handling volume with Pega Email Bot
Featured Solution
Pega PlatformCapture. Track. Automate.
Discover automation as dynamic as your enterprise – and the only unified platform that can do everything you envision and then some.
Explore capabilities
Without automatic email processing, Sam has to decide how to follow up on each message, then enter key information manually.
A Pega-powered email bot uses natural language processing and text analytics to collect vital information, create a case, and route it to Sam’s email portal. The bot can even “read” attachments thanks to optical character recognition.
Machine learning helps built-in AI suggest better responses each time. Eventually, the entire process can be automated, freeing up Sam to do higher value work.