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Put intelligent automation to work

To make your business truly resilient, you’ll need to respond fast and handle new volume efficiently. Pega helps you take on today’s challenges while building architecture for tomorrow.
  • Solution Overview
  • 00:56

How we do it

A smart, scalable low-code platform


Accelerate how work gets done

Systems too fragmented, too complicated, or just overwhelmed? Use our battle-tested automation tools to simplify and streamline, everywhere.


Automate for today and tomorrow

Solve urgent problems with bots. Then use intelligent automation to bring people, processes, and systems together for long-term wins.


Say goodbye to silos

Bridge gaps with low-code app development and a multi-dimensional, future-proof architecture designed for enterprises like yours.

See it in action Handling volume with Pega Email Bot

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox overload

With hundreds of customer emails flooding in daily, Sam spends hours managing her queue.

Why it takes so long

Mistakes happen

Sam makes a few errors when re‑typing info from emails. Data entry isn't her strong suit - relationships are.

Too much busywork

Sam feels like she's falling behind, and policyholders aren't getting the speedy service they expect.

Without Pega

Wasted time.
Slow processes.

Customer outcomes

  • Longer wait times
  • Less accurate responses
  • Reduced loyalty

Business outcomes

  • Manual work adds time and cost
  • Lower productivity
  • Frustrated agents

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox triage

Instead of reading hundreds of daily customer emails, Sam sees pre-populated forms she can easily review and advance.

How this works

Quick replies

The system suggests customized responses Sam can send instantly.

Learning in action

Everyone's happier

Policyholders get help faster. And Sam has less busywork, more conversations.

With Pega

Saving time with automation

Customer outcomes

  • Faster service
  • More accurate answers
  • Increased loyalty

Business outcomes

  • Manual process automated
  • Lower costs
  • Increased productivity

Make every process more efficient with Pega.
Explore intelligent automation

Featured Solution

Pega Platform

Capture. Track. Automate.

Discover automation as dynamic as your enterprise – and the only unified platform that can do everything you envision and then some.

Explore capabilities
Intelligent Automation on the Pega Platform
Gartner logo

Pegasystems named a Leader in the 2019 Gartner Magic Quadrant for Intelligent Business Process Management Suites.

Analyst Report

Pega named a Challenger in Gartner's 2021 Low-Code Application Platforms Magic Quadrant

Low-code application development platforms help you quickly adapt to the challenges of doing business in a world that’s rapidly changing.

Without automatic email processing, Sam has to decide how to follow up on each message, then enter key information manually.

A Pega-powered email bot uses natural language processing and text analytics to collect vital information, create a case, and route it to Sam’s email portal. The bot can even “read” attachments thanks to optical character recognition.

Machine learning helps built-in AI suggest better responses each time. Eventually, the entire process can be automated, freeing up Sam to do higher value work.
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