Intelligent automation

Our approach to automation starts with quick, easy wins. But before you know it, you’ll be untangling every process, streamlining every journey – and delivering real value, faster.

How we do it

A smart, scalable low-code platform


Simplify how work gets done

Systems too fragmented, too old, or just way too complicated? Pega’s battle-tested automation tools can make even the most complex processes faster and easier.


Automate for today and tomorrow

Tackling routine work with bots is just the beginning. With a complete set of capabilities in one platform, you can bring people, processes, and systems together in innovative (and cost-effective) ways.


Say goodbye to silos

Front end vs. back office. Business vs. IT. Bridge the gaps with low-code app development and a multi-dimensional architecture designed for enterprises as big as yours.

How Pega helps you work smarter and faster.

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox overload

With hundreds of customer emails flooding in daily, Sam spends hours managing her queue.

Why it takes so long

Mistakes happen

Sam makes a few errors when re‑typing info from emails. Data entry isn't her strong suit - relationships are.

Too much busywork

Sam feels like she's falling behind, and policyholders aren't getting the speedy service the expect.

Without Pega

Wasted time.
Wasted opportunities.

Customer outcomes

  • Longer wait times
  • Less accurate responses
  • Reduced loyalty

Business outcomes

  • Longer average handle time
  • Lower productivity
  • Frustrated agents

Meet Sam

A top customer service agent at an insurance company, she genuinely cares about helping others.

Inbox triage

Instead of reading every email, Sam sees pre-populated forms she can easily review and advance.

How this works

Quick replies

The system suggests customized responses Sam can send instantly.

Learning in action

Everyone's happier

Policyholders get help faster. And Sam has less busywork, more conversations.

With Pega

Saving time for reps & customers

Customer outcomes

  • Faster service
  • More accurate answers
  • Increase loyalty

Business outcomes

  • Reduced average handle time
  • Increased productivity
  • More fulfilled agents

Make every process more efficient with Pega.
Explore intelligent automation

Client Success Story

Unum

See how one insurer transformed legacy systems and significantly reduced transaction times.

Learn more

Pegasystems named a Leader in the 2019 Gartner Magic Quadrant for Intelligent Business Process Management Suites.

Analyst Report

Pega named a leader in iBPMS

"Pegasystems uniquely leverages digital process automation (DPA), including artificial intelligence and robotics, to unify business processes and customer journeys from end-to-end."

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Featured Solution

Pega Platform
Build. Automate. Engage.

Discover automation as dynamic as your enterprise – and the only unified platform that can do everything you envision and then some.

Explore capabilities

Without automatic email processing, Sam has to decide how to follow up on each message, then enter key information manually.

A Pega-powered email bot uses natural language processing and text analytics to collect vital information, create a case, and route it to Sam’s email portal. The bot can even “read” attachments thanks to optical character recognition.

Machine learning helps built-in AI suggest better responses each time. Eventually, the entire process can be automated, freeing up Sam to do higher value work.