Pega Customer Service for Insurance

Pega Customer Service application is the next generation customer engagement desktop designed for today’s digital policyholder. Its Omni-channel functionality ensures that service interactions are consistent and up to date. Its intelligent and contextual service suggestions offer step-by-step guidance for a more personalized service experience – and it is does all this while empowering you to run on the cloud, on premise or a mixture of the two.


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Pega customer service for insurance helps you deliver satisfying, efficient, and accurate customer service to your connected customers. Pega lets you engage better.

Pega's omnichannel applications ensure that interactions are consistent and up-to-date, whether your policyholders and agent's prefer your mobile app, social media, live chat, web self-service, co-browsing, or a phone call. Pega case management connects people and systems across all service channels, so you can keep your promise to your customers. You can even mash up Pega into existing channel devices for a consistent end-to-end experience.

Pega lets you simplify your employee experience, automating processes and anticipating policyholder needs for faster response with more relevant answers. It's intelligent suggestions give step-by-step guidance for a more personalized service experience. Pega lets you change as your business evolves and empowers you to run on the cloud, on premise, or a mixture of the two.

Pega customer service is built on the Pega 7 platform for faster response. You can easily translate business needs into applications across multiple business lines, channels, insurance products, and customer segments. Pega also ensures that your systems stay current to eliminate manual processes, workarounds, and sticky-note reminders. The power to engage, simplify, and change, that's how Pega delivers satisfying, efficient, and accurate customer service to your connected insurance customers. Our world is constantly changing. Only Pega lets you build for change.