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Pega Customer Service for Insurance

Data Sheet

Pega Customer Service for Insurance

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Customer Engagements That Are Immediate, Simple and Relevant

Move beyond a transactional, data-centric view of policyholders with Pega Customer Service for Insurance. Only Pega combines data, intent and business process management to provide a complete, personalized view of each policyholder. Intelligent processes automate decision-making so that customer service representatives (CSRs) always deliver relevant, context-driven responses at exactly the right time. The result is customer-focused interactions delivered with maximum efficiency to benefit both your customer and your company.


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