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Pega Customer Engagement for Life Sciences

Pega lets you move beyond a transactional, data-centric view of patients and healthcare professionals to enhance the quality and efficiency of every engagement throughout the customer lifecycle. Pega eliminates the silos created by traditional CRM systems, delivering exactly the right information at the right moment while guiding your field, service and medical employees through every interaction.


Pega Customer Engagement for Life Sciences goes beyond traditional data collection by automating work and personalizing interactions thereby improving customer experiences with better health outcomes.

Pega lets you engage better. Pega’s omni-channel application ensures that interactions are consistent and up to date, whether your customers prefer Mobile applications, social media, live chat, co-browsing, web self-service,or a phone call. Across all channels, Pega case management connects healthcare professionals, patients and employees so you can deliver value with every interaction.

With Pega, you can simplify the user experience so your Key Account Managers, Medical science liasons,  Reps  and other staff can focus on overall engagement, not just transactions.

Pega's functionality makes handling life sciences processes across departmental silos quick and efficient. Manage Accounts and Contacts, Review KOL Interactions, Manage Safety and Clinical interactions including Adverse Events and Product Complaints, Respond to Medical Information Requests, Manage Patient Assistance & Adherence Programs and much more all while supporting regulations including HIPAA and FDA's 21CFR part 11

Built on the Pega 7 platform for fast response times, you can deploy on the cloud, on premise or a mixture of the two. Pega lets you change as your business evolves –rapidly deploying and quickly adapting to market shifts from Doctor centricity to patient centricity, from pills to biologics and connected medical devices.

Engage. Simplify. Change. That's how Pega lets you deliver personalized engagements to your connected healthcare professionals, patients and employees. Our world is constantly changing, only Pega lets you Build for Change.


Industry: Life Sciences Product Area: Customer Service Product Area: Marketing Topic: Customer Service Topic: Personalized Customer Experiences

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