Research and Insights | PDF | 10 Pages
Harnessing the full potential of AI: What operations leaders need to know in 2025
Through independent research and in-depth interviews with technology executives, we’ve assembled a guide to assist operations leaders with key concerns and questions about AI in the post-hype era.
This Pega original research covers:
- What’s now clear about AI for operations in 2025 – and what most executives missed before
- Practical approaches to incorporating AI in key operational areas, such as workflow design, process optimization, and the employee and customer journey
- Recipes for leveraging a variety of AI and automation technologies in tandem for different operations use cases
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