In the exciting as well as challenging era of Digital Transformation (DX), the impact of the DX COE is becoming increasingly important. Digital Transformation leverages the pragmatic transformational impact of the Cloud, Social Business, Predictive and Machine Learning Analytics (including Big Data analytics), Mobility and definitely the Internet of Things (IoT).
In addition to these core digital technologies, the most important digitization capabilities include digitization of processes, dynamic cases and, most importantly, the “intelligence” sourced either from people (business rules) or data (increasingly predictive models from Big Data).
Thus, there is a wide range of capabilities and technologies that need to be leveraged and operationalized in digital speed, while guaranteeing best practices, enablement and re-use within teams and across the digital enterprise. It is a tall and challenging order – that is absolutely necessary to ensure success of DX initiatives.
In the digital era the role of the COE is becoming more – not less – important.
However, the methodologies, enablement and governance practices of a DX COE are themselves being transformed due to the DX imperatives.
The essential DX COE charter, among other areas, spans enablement for DX, review of DX best practices, governance for DX and DX re-use strategies. The scope and business benefits of a mature and robust DX COE will include the following:
- Enabling 2 Speed IT: innovation speed and maintenance – enablement and governance through the DX COE. Organizations must balance transforming slower, transactional legacy systems with developing new fast-speed architecture. Even with the digitization trends, the vast majority of IT resources are spent keeping the lights on. The Cloud is introducing new opportunities as well as challenges in the 2 speed IT.
- Business Empowerment and Involvement: supporting the best practices of involving the business in innovation for new products and services, making changes to existing services, and continuous social interaction with IT and Operations.
- Continuous Improvement: digital enterprises, much like their predecessors, inherit the inefficiencies of their predecessors. The waste and stove-piped execution of value streams are still very much a challenge.
- Work Automation Best Practices – leveraging cyber and physical robots: digital technology strategies impacting the COE is also transforming the future of work. Most importantly, both software (cyber) and physical robots are entering the workforce. Equally important is the emergence of knowledge assistance for human workers.
- Leveraging the Pega Digital Transformation Platform: the core enabler for DX COE is the Pega DX platform. An essential role of the DX COE is the governance and best practices in leveraging the Pega platform for the aforementioned DX results.