Advanced Look: Healthcare, Insurance, and Life Science at PegaWorld

Advanced look: Healthcare, Insurance, and Life Science at PegaWorld

Lisa Nadile,

Data in healthcare, insurance, and biological sciences is the lifeblood of the market, which demands strong accuracy because it can affect customers at vulnerable moments in life. Working with this data means an organization must have in place technology designed to prevent and counter possible errors. Showcased at PegaWorld are companies using robotic automation and other Pega technologies to create safe, manageable workflows that, as an added benefit, reduce costs.

Monday | June 5, 2017

See real-world Pega Sales implementation in progress when Anthony D'Oca, Business Lead for Allianz and Leanne Stagnitta, GM of Customer Intelligence for Allianz in their session The Allianz Italy Journey: Migrating from SFDC to Pega Sales Automation (Monday, June 5, 11:15 a.m. to 12:30 p.m., Grand Ballroom 118). The goal is to tap the software's ability to enable speed and agility on the frontend and stability and reliability on the backend.

On the other end of an implementation project, Bill Willis, IT Technical Authority for CSAA Insurance Group and Tom Harrington, Director & Industry Principal — Insurance for Pegasystems describe the steps need to conclude such an endeavor in their session Revolution to Evolution: Shifting Gears from Major Investment to Continual Improvement at CSAA Insurance Group (Monday, June 5, 2:30 p.m. to 3:15 p.m., Grand Ballroom 118).

The C3iHC and Pega partnership provides customers with a unique ability to add both scale and a human-touch to patient engagement programs, which is an industry first that is improving patient outcomes. Learn how from Michael Dean, CTO for C3i Solutions and Kevin Connolly, VP of Account Management for C3i Solutions in their session Making Technology Human: Transforming Global Multi-Channel Patient Engagement with C3i (Monday, June 5, 2:30 p.m. to 3:15 p.m., Grand Ballroom 115).

Follow along with Stoyan Konaktchiev, VP of Personal Lines Operations for The Hanover Insurance Group and Cilsy Harris, VP of Business Delivery for The Hanover Insurance Group as they showcase how they implemented the Pega Platform as an enterprise-wide BPM solution in their session Service Excellence — No Excuses! Maximizing Pega Solutions for CRM Transformation at The Hanover Insurance Group (Monday, June 5, 3:30 p.m. to 4:15 p.m., Grand Ballroom 118). See how this project revolutionized the company's workflow management.

Tuesday | June 6, 2017

Tenet Healthcare executives are holding a panel to discuss how their Pega technology-based Emergency Department Flashboard (EDFB) has modernized caregiving workflow, reavealing bottlenecks and process that need changing in Winning the Battle: Managing Patient Throughput using Tenet Healthcare's Emergency Department Flashboard (Tuesday, June 6, 11:45 a.m. to 12:30 p.m., Grand Ballroom 122). The presenters are:

  • John Bednarski, Manager of IS Clinical Products for Tenet Healthcare
  • David Dekle, Sr. Advisor of BPM Solutions Architect for NTT DATA Services, LLC
  • Natalie Seaber, Sr. Director of Performance Management and Innovation for Tenet Healthcare
  • Todd Coffee, Sr. Director, Process Analytics for Tenet Healthcare

In the session How Allianz Global Corporate and Specialty Transformed Their Front Office (Tuesday, June 6, 11:45 a.m. to 12:15 p.m., Grand Ballroom 118) Walter Rieger and Michael Heinz, both Principal Program Managers for Allianz Global Corporate & Specialty SE present how their insurance company built a system using the Pega Platform to improve their responsiveness to their customers and streamline internal processes.

The Pega Cloud ecosystem takes center stage in the session given by Selim Hendrickson, Integration Architect and BPMS Technical Lead for F. Hoffmann-La Roche AG. Roche: Hybrid COEs and Pega Cloud in a Regulated Industry (Tuesday, June 6, 2:30 p.m. 3:15 p.m., Grand Ballroom 115) will show how this biotech company manages their complex regulatory compliance requirements, supported by a hybrid COE and distributed delivery model with a Pega Cloud ecosystem.

How New York Life Delivers Exceptional Customer Experience (Tuesday, June 6, 2:30 p.m. 3:15 p.m., Grand Ballroom 118) is the topic of discussion for presenters:

  • Matthew Wehrly, CVP for New York Life Direct
  • Victor Verastegui, VP of Operations for New York Life Direct
  • Peeyush Srivastava, Director for Virtusa

Learn how New York Life has not only realized cost savings, but has been able to outsource select call center functions, maximizing business efficiency and effectiveness.

W&W AG shows how, working with Pega, it created multiple agent and user portals, and streamlined processes to deliver a family of new offer-order-processes for both end-customers and agents.

WW: A Multi-Speed Solution for a Multi-Speed World (Tuesday, June 6, 3:30 p.m. to 4:15 p.m., Grand Ballroom 118). The presenters are:

  • Wolfgang Gruber, Director of Wuerttembergische Versicherungen
  • Andreas Guenther, Director of Wuestenrot Bausparkasse
  • Stephan Fanenbruck, MD, of W&W Informatik
  • Oliver Zeeb, Team Lead of PEGA Development for W&W Informatik

Bijal Parekh, Director of IT for Express Scripts, discusses in his session Express Scripts: Journey of the Coverage Reviews and Prior Authorization Process (Tuesday, June 6, 3:30 p.m. to 4:15 p.m., Grand Ballroom 122) the company's successful implementation of the Pega Platform, which transformed its state-of-the-art monitoring and controls solution for Medicare Turnaround Application Times (TATs).


  • Industry: Healthcare & Life Sciences
  • Topic: PegaWorld
  • Challenge: Operational Excellence

About the Author

Lisa Nadile