The leading solution for payment exception resolution
Revolutionize operational control and efficiency
Increase productivity and efficiency at scale
Improve client and staff experiences
Ensure compliance with pre-built features and workflows
HSBC transforms global investigation operations
See how HSBC streamlined payment investigation operations across 50+ countries to align with changing regulations.
Nationwide shortens dispute resolution time by 86%
Learn how Nationwide quickly pivoted and streamlined dispute resolutions to handle an unprecedented surge in card disputes.
RBC launches dispute management solution in just 90 days
Watch how RBC adopted Pega Smart Dispute™ to support dispute intake through web self-service and faster resolutions via straight-through processing.
Improve exception processing efficiency
Rapidly resolve investigations and customer inquiries – with simplified dynamic case management and integration capabilities across any channel. With Pega Smart Investigate™, you’ll stay up to date with all SWIFT messages so you can create, send, receive, and automate inquiries for new and old messaging formats.
Streamline dispute management
Unify dispute and fraud claim operations to increase efficiency, customer and employee satisfaction, and compliance. Regardless of channel, regulation, or payment type, Pega Smart Dispute™ intelligently manages the entire dispute lifecycle. All required information is captured from the first point of contact through to final resolution via chargeback, arbitration, etc.
Review strategies for managing payment exceptions in a disruptive world.