Events & Webinars
How CSPs Can Drive Results With Real-time 1:1 Marketing
Learn how CSPs of all sizes, in any market, can begin now to transform customer acquisition, value optimization, and retention.
News & Media Coverage
Article
RCR Wireless: How AI Will Solve CSPs’ Customer Experience Woes
For too long communications service providers (CSPs) have been falling behind in customer experience (CX). But artificial intelligence (AI) is here to help.
Article
RCR Wireless: How to Build the Next Generation of Telco Sales Leaders
To drive growth, many telco providers have turned their attention to business accounts – and it’s paying off.
Article
SearchCRM: CRM, Martech Stack Helping Customers Hear Sprint Now
Sprint CMO Roger Solé explains how Sprint worked with Pega to transform the business.
Article
RCR Wireless: Customer Experience and Profitability Are No Longer a Zero-Sum Game
Telecom operators need to evolve their customer experience plans to meet new expectations.
Article
RCR Wireless: Tips and Tricks for Telcos Tackling Digital Transformation
Business agility, new digital skills and omni-channel customer experiences are seen as the most critical capabilities to survive in the digital age.
Article
European Communications: Telcos Must Embrace the New Automated Age of Customer Service
Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres.
Article
diginomica: TalkTalk Hopes to Turn Around Poor Service Reputation With a ‘Consumer Revolution’
British phone company TalkTalk is working with Pega to improve its customer service.
Article
Fortune: Can This Software Help Sprint Win Back Core Customers?
CEO Marcelo Claure describes his customer-centric vision and how Sprint turned to Pega to make this a reality.
Article
TelecomEngine: The Future of Mobile Is All About the Customer
The current model for mobile operators isn’t working. Here are five ways to boost customer service.
Article
RCR Wireless: The Battle for the Mobile Customer Relationship
Mobile operators need to be more nimble, adapt to change and predict what’s next to stay relevant.
Article
Pipeline: 5 Keys to an Agile Transformation for Success in B2B
CSPs must transform their businesses to become agile and meet the needs of their highly-valuable B2B customers.
Related Resources
Case Study
T-Mobile Centers the customer experience with Next Best Action
See how the company achieved an 8-point increase in NPS with Pega Customer Decision Hub.
EE: Transforming the customer journey
How EE quadrupled successful offers to customers through one-to-one engagements.
Case Study
Telstra: Transforming customer service moves
Telstra has delivered a huge positive swing in customer advocacy using Pega.