Events & Webinars

On-Demand Webinar

How CSPs Can Drive Results With Real-Time 1:1 Marketing

Learn how CSPs of all sizes, in any market – and with any level of knowledge, experience, and resources – can begin now to transform customer acquisition, value optimization, and retention.

Watch now
On-Demand Webinar

Robotic Automation: Adoption Trends & Insights Across Industries

Robotic Process Automation. It’s the hottest space in technology. You already know it has helped companies save valuable employee time and reduce costs by automating repeatable tasks. But have you found yourself wondering if robotic automation is a fit for your company or your industry?

Watch now
On-Demand Webinar

Sprint: A Customer Retention Strategy in 13 Weeks

Learn how Sprint is achieving its vision of transforming the customer care experience by building a retention strategy that uses a data-driven, next-best-action solution -- and then delivered it to care agents in just 13 weeks. By empowering agents to have real-time, contextual conversations with customers, Sprint has gained significant benefits.

Watch now
On-Demand Webinar

How Vodafone Transformed the Customer Journey

Vodafone Germany presents how it achieved its vision of creating standardization and synergies to provide every enterprise client with the best experience throughout the customer journey.

Watch now

News & Media Coverage

Article

CRM, martech stack helping customers hear Sprint now

Sprint CMO Roger Solé explains how Sprint worked with Pega to transform the business.

Read the SearchCRM article
Article

Customer Experience and Profitability Are No Longer a Zero-Sum Game

Telecom operators need to evolve their customer experience plans to meet new expectations.

Read the RCR Wireless article
Article

Tips and Tricks for Telcos Tackling Digital Transformation

Business agility, new digital skills and omni-channel customer experiences are seen as the most critical capabilities to survive in the digital age.

Read the RCR Wireless article
Article

Telcos Must Embrace the New Automated Age of Customer Service

Telcos are being confronted with the need to consider more advanced technological offerings to improve their contact centres.

Read the European Communications article
Article

Can We Stop Talking About Big Data And Start Talking About Business And Customer Outcomes?

Read the Forbes article
Article

TalkTalk hopes to turn around poor service reputation with a ‘consumer revolution’

British phone company TalkTalk is working with Pega to improve its customer service.

Read the diginomica article
Article

Can This Software Help Sprint Win Back Core Customers?

CEO Marcelo Claure describes his customer-centric vision and how Sprint turned to Pega to make this a reality.

Read the Fortune article
Article

The Future of Mobile Is All About the Customer

The current model for mobile operators isn’t working. Here are five ways to boost customer service.

Read the TelecomEngine article
Article

The Battle for the Mobile Customer Relationship

Mobile operators need to be more nimble, adapt to change and predict what’s next to stay relevant.

Read the RCR Wireless article
Article

5 Keys to an Agile Transformation for Success in B2B

CSPs must transform their businesses to become agile and meet the needs of their highly-valuable B2B customers.

Read the Pipeline article

Related Resources

On-Demand Webinar

How Sprint Reduced Churn by 10%

By empowering agents to have real-time, contextual conversations, Sprint has gained significant benefits.

Watch Now
Customer Success

Telstra: Transforming Customer Service Moves

Telstra has delivered a huge positive swing in customer advocacy using Pega.

Learn More
Customer Success | 3:25

EE: Transforming the Customer Journey

How EE quadrupled successful offers to customers through one-to-one engagements.

Watch Now