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Case Study

Işbank optimizes over 500 processes, gaining over 30% efficiency across the enterprise

"Within the last five years we doubled our balance sheet without employing more people. We still kept our head count the same, but we are able to outgrow our balance sheet threefold."

Rıza Kutlusoy Chief Strategy Officer, Işbank

The Business Issue

Işbank is Turkey’s first national bank and largest private bank serving more than 14 million customers, and is one of the world’s top financial institutions. To sustain their competitive edge Işbank instilled an enterprise transformation program to improve over 500 operational processes across 1,300 branches; while increasing work efficiency in excess of 30%.

The Solution

Işbank used the Pega Platform for their enterprise transformation program called OPEX. With Pega, Işbank eliminated manual work and paper based processes to grow their bottom line. Leveraging Pega’s Dynamic Case Management Işbank executes more than 13 million transactions per year and has improved efficiency for most processes between 30% and 50%. Işbank also streamlined development productivity by 60% using Pega’s Build for Change® technology, empowering them to build 14 strategic applications in as little as two years.

The Results

  • Increased process efficiency between 30% and 50% to over 500 processes
  • Streamline over 13 million transactions per year supporting more than 1,300 branches
  • Increase development productivity by 60%
  • Consolidate over 40 legacy systems

Related Resources

  • Learn how Işbank drove huge backoffice efficiencies by digitizing operations.

  • The Pega Platform brings new solutions to life with simplicity and speed.

Pega Platform

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Challenge: Operational Excellence Challenge: Workforce Optimization Industry: Financial Services Product Area: Platform