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Case Study

How the U.K.’s DEFRA enhanced its rapid incident response

"Pegasystems makes [DEFRA] more adaptable in delivering a wide range of high quality, cost effective services."

Dr. Ann Nolan Transformation Director, Animal Health, DEFRA

The Business Issue

To improve its emergency preparedness following a major animal heath incident, the U.K.’s Department for Environment, Food & Rural Affairs (DEFRA), sought a system to help it quickly identify and track infected animals. To ensure public safety and compliance, DEFRA required a highly agile system able to rapidly respond to future outbreaks and emergency scenarios.

The Solution

With Pega’s Build for Change Technology™ and patented specialisation capabilities, DEFRA is able to tailor its own processes, such as managing immunisations for animals and tracking their locations across the country, to address potential incidents more efficiently. The solution, which includes electronic forms, eliminates cumbersome and complex paper-based processes that improve collaboration and accuracy across regions.

The Results

In addition to being better prepared to address the next crisis, DEFRA is doing more with less. Pega has enabled DEFRA to swiftly and easily handle a growing population, emergency situations, and frequent policy changes despite a 10 percent reduction in the organisation’s head count.

  • 10 percent reduction in resource cost
  • 24 offices working in a unified system
  • Millions in cost avoidance from future outbreaks
  • Elimination of paper-based processes

Related Resources

  • Learn how DEFRA centralized case management to address unique situations and automate processes across 24 offices.

  • Learn how governments around the world are leading the way to build for change.

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  • Industry: Government
  • Product Area: Platform
  • Challenge: Operational Excellence
  • Challenge: Business Agility